I ordered a Kenmore Refrigerator by talking to a female on line. I measured the applian...

GetHuman-lhealth's Refunds and returns issue with Sears from April 2018

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The issue in GetHuman-lhealth's own words
I ordered a Kenmore Refrigerator by talking to a female on line. I measured the appliance correctly and the wrong dimensions were sent out. The driver came in to remeasure,,,,,, only to learn I measured ** in wide they sent ** in wide. when then frig did not fit it was not accepted and returned. did not come in my home. The order was canceled by Sears. All of the cancelling was *on March**, ****, and my money has been illegally held by your company. someone sent around $**.** , to my card. I called again today and several other days and I have not been fully refunded for about $***.**. The case no I was assigned is: *******. I have had to have people bring me food, ice, etc. because Ido not drive. I have been having to pay people to do things for me, I do believe sears should bear the burden as well as myself. When the records are checked anyone can see how serious this matter is. I will check with my attorney if I find you are not trying to make this right, I will start with the AG's Office for some answers.
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How do I file a warranty claim with Sears?How do I get a refund from Sears?How do I make an appliance appointment with Sears?How do I return or cancel an order with Sears?
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Sears

Refunds and returns issue
Reported by GetHuman-lhealth
Apr 30th, 2018 - a yr ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
Similar issue to 6565 others
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Timeline
GetHuman-lhealth started working on this issue
Apr 30th, 2018 11:42pm