Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2033507 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman2033507's own words
I have a daily backup onto seagate external drive via toolkit. I am replacing the laptop with a new one, and want to know if (and how) I can restore the files from the old computer on to the new computer. If i plug the drive into the new computer will it recognize it and download toolkit to this computer? Then do I need to do restore from the menu (and restore to a specific location on the new computer)? Any specific information you can give me to assist in this transfer of files would be greatly appreciated.
GetHuman2033507 did not yet indicate what Seagate Technology should do to make this right.
I have an issue with Seagate Technology too
How GetHuman2033507 fixed the problem
We are waiting for GetHuman2033507 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.