I've just bought a Seagate Backup Plus Slim external hard drive and am having trouble...

GetHuman-dlalbrit's customer service issue with Seagate Technology from December 2018

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The issue in GetHuman-dlalbrit's own words
I've just bought a Seagate Backup Plus Slim external hard drive and am having trouble* am not sure if it will work with my Chromebook laptop. I hope to move an excess of files from my old computer which uses Windows **, to the hard drive, and then be able to access those files from the hard drive on my new computer which uses Chrome OS. I have not yet put any files onto the hard drive but upon plugging the hard drive into the Chromebook and selecting the hard drive, it gave a message saying "Start*Here*Win.exe This file is designed for a PC using Windows software. This is not compatible with your device which runs Chrome OS. Please search the Chrome webstore for a suitable replacement app." but I don't know what the suitable replacement apps are. Could you help me? Is there any way that I can use this hard drive with my two computers? (About the same thing happens in the Mac version of the Start Here file located in the hard drive already.)
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Seagate Technology

Customer service issue
Reported by GetHuman-dlalbrit
Dec 5th, 2018 - a mon ago
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