The following message continues to appear on my screen whilst my backup plus portable i...

GetHuman-stavo's customer service issue with Seagate Technology from June 2018

Help with my Seagate Technology issue
The issue in GetHuman-stavo's own words
The following message continues to appear on my screen whilst my backup plus portable is connected "Backup failed - Some files are in use by another application or service" *Are you able to provide a detailed steps to correct the issue. The serial number of my product is NA*K**SV - Thank you - John
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Seagate Technology

Customer service issue
Reported by GetHuman-stavo
Jun 26th, 2018 - 4 mons ago
I have an issue with Seagate Technology too
Fixed
Seen by 35 customers so far
Similar issue to 44 others
0 customers following this
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GetHuman-stavo started working on this issue
Jun 26th 1:57am
GetHuman-stavo indicated the issue is not fixed yet.
Jun 27th 7:27am
GetHuman-stavo indicated the issue is not fixed yet.
Jun 27th 7:29am