I use a Seagate Backup Plus Portable Drive *TB which I got last November. It's been wor...

GetHuman763038's customer service issue with Seagate Technology from June 2018

23 views | 255 similar | 0 following
Help with my Seagate Technology issue
Next: our robot will wait on hold for GetHuman763038 to get a Seagate Technology rep on the line!
Always use the GetHuman Phone to call Seagate Technology. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman763038's own words
I use a Seagate Backup Plus Portable Drive *TB which I got last November. It's been working really well up until today. I watched a movie today with my family using the hard drive - it was connected to the TV and it worked just fine. I disconnected it from the TV and attached it to the laptop because I had to do some work and again, it worked just fine! I transferred some files within the drive and copied some files to my laptop. I disconnected it and turned my laptop off. We were about to watch a movie using the hard drive on the TV again but the TV didn't read the hard drive. We all thought that it was the TV but when I connected it to my laptop, it can no longer be detected either. I use a Macbook Air **** with OS X Yosemite. I tried connecting it to an older Macbook Pro but it couldn't be detected either. Please help as the contents of the hard drive is very important to me and I don't know if it has been backed up since I first got it. Thank you.

GetHuman763038 did not yet indicate what Seagate Technology should do to make this right.

How GetHuman763038 fixed the problem

We are waiting for GetHuman763038 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Seagate Technology's attention and get better help faster. Tap below to get started.
Having Seagate Technology issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman763038 fixes it.
This email address isn't valid

Seagate Technology

Customer service issue
Reported by GetHuman763038
Jun 8th, 2018 - 3 years ago
Seen by 23 customers so far
Similar issue to 255 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman763038 started working on this issue
Jun 8th, 2018 2:06pm
GetHuman763038 indicated the issue is not fixed yet.
Jun 8th, 2018 3:11pm
GetHuman763038 indicated the issue is not fixed yet.
Jun 9th, 2018 4:16pm