Purchased a new FE*** digitallock from Amazon. Installed it as instructed and the lock...

GetHuman-rjrunyon's customer service issue with Schlage Locks from July 2018

Help with my Schlage Locks issue
The issue in GetHuman-rjrunyon's own words
Purchased a new FE*** digitallock from Amazon. Installed it as instructed and the lock works with the exception that the key does not turn. The lock set works but I cannot use the key as backup. I think the key is bad. I was on hold for CS for ** min yesterday and so far today *:** sec. I have emailed them and their parent company with no luck and have posted my issues on their FB page..all to no avail.
GetHuman-rjrunyon did not yet indicate what Schlage Locks should do to make this right.
I have an issue with Schlage Locks too
How GetHuman-rjrunyon fixed the problem
I contacted CS at their parent company Allegion at their website* https:**www.allegion.com*corp*en*header*contact-us.html
Please help with my Schlage Locks issue
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Schlage Locks

Customer service issue
Reported by GetHuman-rjrunyon
Jul 24th, 2018 - 10 mons ago
I have an issue with Schlage Locks too
Fixed
GetHuman-rjrunyon shared how to fix
Seen by 13 customers so far
Similar issue to 13 others
0 customers following this
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Timeline
GetHuman-rjrunyon started working on this issue
Jul 24th, 2018 7:54pm
GetHuman-rjrunyon shared this issue with friends on Facebook
Jul 24th, 2018 7:54pm
GetHuman-rjrunyon indicated the issue is not fixed yet.
Jul 24th, 2018 8:55pm
GetHuman-rjrunyon confirmed the issue is fixed. Hooray!
Jul 25th, 2018 4:33pm