Purchased a new FE*** digitallock from Amazon. Installed it as instructed and the lock...
GetHuman-rjrunyon's customer service issue with Schlage Locks from July 2018
Help with my Schlage Locks issue
The issue in GetHuman-rjrunyon's own words
Purchased a new FE*** digitallock from Amazon. Installed it as instructed and the lock works with the exception that the key does not turn. The lock set works but I cannot use the key as backup. I think the key is bad. I was on hold for CS for ** min yesterday and so far today *:** sec. I have emailed them and their parent company with no luck and have posted my issues on their FB page..all to no avail.
GetHuman-rjrunyon did not yet indicate what Schlage Locks should do to make this right.
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How GetHuman-rjrunyon fixed the problem
I contacted CS at their parent company Allegion at their website* https:**www.allegion.com*corp*en*header*contact-us.html
Please help with my Schlage Locks issue
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