My December order was not received. Both January and December orders show Delivery st...

GetHuman1961990's customer service issue with ScentBird from January 2019

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The issue in GetHuman1961990's own words
My December order was not received. Both January and December orders show Delivery status and Tracking number are not available when I look at tracking online. Some communication about the problem would be nice. I don't mind waiting a little while (even a month back) as long as I receive what I pay for eventually. I wish they could set up better customer service communication for issues. I love the innovation of this company but they need to hire some help for communicating with good customers who appreciate their service.
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ScentBird

Customer service issue
Reported by GetHuman1961990
Jan 14th, 2019 - 9 mons ago
I have an issue with ScentBird too
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Seen by 5 customers so far
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Timeline
GetHuman1961990 started working on this issue
Jan 14th 4:01pm