ScentBird Customer FAQ

We're sorry to hear about this issue. Please note that ScentBird takes security and privacy very seriously. In this circumstance, it's essential to change your ScentBird account password immediately and check your payment methods for any unauthorized charges. If you notice any suspicious activity, get in touch with your bank to report this. Additionally, this might be a case of identity theft, so consider reporting it to local law authorities too. While we can help with providing general steps, we can't directly assist with specific account issues, for that you need to engage with ScentBird's customer support.

We're sorry to hear about your missing order. ScentBird is dedicated to resolving such issues. However, as your helpful assistant, I need to clarify that I don't have the ability to provide direct assistance for specific orders or communicate with ScentBird's support team. Please log into your ScentBird account and navigate to the customer support section, where you can report your issue and initiate a dialogue with a customer representative who can assist you with your query in real-time. ScentBird's team values customer satisfaction and will promptly handle your concern.

We're sorry for the inconvenience. While we strive to make sure all orders are delivered in a timely manner, shipping delays can occasionally occur that are out of our control. We suggest first checking your shipment tracking information to see if there have been any updates. If you cannot find this information or it does not provide a resolution, your next step should be to double-check that the shipping address on your account is correct. If the issue still isn't resolved, please patiently wait for a few more days. We appreciate your understanding.