RE*ticket number ********** ***My son bought me a tv from Costco last year and it start...

GetHuman-shanawt's Repair Request issue with Samsung from May 2020

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The issue in GetHuman-shanawt's own words
RE*ticket number ********** ***My son bought me a tv from Costco last year and it started developing a blue line running vertically and it got more and more noticeable. Contacted Samsung and after numerous tries finally got to where they said they would send someone to fix the tv. Waited and waited for someone to come. Finally called the repair place and they said Samsung cancelled the repair order but Samsung never let us know. So contacted the company and they said they will send me a new tv. Waited weeks and nothing. contacted Samsung again and they said they are reviewing the case. Waited another few weeks and now they want me to scrape a sticker off the tv, take a pic of that same sticker and mail it even though the sticker will be in the envelope, fill out paperwork letting samsung not be liable anymore. As soon as I ot all the info together I mailed it to samsung. Waited weeks and got a call finally on March ** saying its been approved and they will throw in $** over the price of the tv for time wasted. Waited a couple of weeks and called Samsung and was told after they approved the request for a refund on May ** a couple hours after that the review board rejected the claim with no answer as to why. Called Samsung again and was told*no one knows why it was rejected but they will put it up fr another review. Thought Samsung was a good company but with all this runaround and lies and BS that they are trying to hand me I will never buy anything Samsung again and will tell everyone they can*t be trusted!**My supposed samsung contact here in Hawaii is N*****@***.com. He has been zero help in helping my case and ignores all my emails.**Craig Tanaka****-*** Kahuhipa Street E-*****Kaneohe Hawaii **********-***-****

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Samsung

Repair Request issue
Reported by GetHuman-shanawt
May 27th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1622 others
0 customers following this

Timeline

GetHuman-shanawt started working on this issue
May 27th, 2020 3:15am