I have a SAMSUNG QLED TV and I have a Firestick connected to it. I contacted your tech...

GetHuman-midtang's Device Support issue with Samsung from August 2019

Help with my Samsung issue
The issue in GetHuman-midtang's own words
I have a SAMSUNG QLED TV and I have a Firestick connected to it. I contacted your tech support because my remote control stopped working universally and I couldn’t get it to work again even after resetting the tv back to factory settings.**The tech support rep I spoke with tried several different solutions to try and get the remote control connected for the TV and the Firestick. Well to no avail, she couldn’t get it to work. **The rep came back on the line and told me the reason my remote control isn’t working universally with the Firestick is because Amazon has updated its software and for me to call them directly to solve my remote control problem.**At this point, I’m pretty upset because I feel as though this is a Samsung problem not an Amazon problem. So I decided to take another route. I unplugged the Firestick for ** seconds and then plugged it back in and Viola, it worked! The Samsung remote was back - as the universal remote working both the TV and the Firestick.**I’m sorry to say your tech rep was totally wrong and I’m glad I didn’t call Amazon because I probably would have spent another hour-long call with this tech support.**This is my concern* unplugging an item should have been suggested by your rep first, and if it didn’t work, we could have moved on to other solutions.**I’m so glad I saved myself some time by solving the problem myself. I think the answer I received to call Amazon was a cop-out.**In case you need to know, my name is Juanita Connor and my call was placed to Samsung at *:**pm Sunday, August **, ****.

GetHuman-midtang did not yet indicate what Samsung should do to make this right.

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Samsung

Device Support issue
Reported by GetHuman-midtang
Aug 11th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 4056 others
0 customers following this
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Timeline

GetHuman-midtang started working on this issue
Aug 11th, 2019 10:56pm
GetHuman-midtang confirmed the issue is fixed. Hooray!
Aug 11th, 2019 10:56pm