My wife and I purchased * Samsung appliances for our retirement home kitchen including...

GetHuman-djgoc's Repair Request issue with Samsung from August 2019

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The issue in GetHuman-djgoc's own words
My wife and I purchased * Samsung appliances for our retirement home kitchen including a counter depth French door refrigerator. However, we have had continuous problems with the refrigerator’s ice maker and fridge area cooling properly. Here is a chronological history:**Sept. ****, purchased appliances. (Learned later that Samsung issued a service memo in May **** that ice makers are defective, freezing up.)**Oct. ****, ** mos. after purchase, contacted Samsung. Ice maker freezing up, not dispensing ice and the fridge area not* cooling properly. (Evap Cover). Told out of warranty and repairs are out of pocket.**Dec. ****, contacted Samsung again, before filing a claim with attorneys on a pending class action suit concerning these matters.*Samsung agreed to pay for the repairs as a * time variance.*Jan. ****, repairs completed.*Ticket *’s ********** and **********.**July ****, ice maker is freezing up and refrigerator is freezing foods in the fridge area. Temperature is ** degrees.*Called Samsung, had your authorized service technician check fridge, cost $***. Diagnosis, our fridge needs new ice maker kit per Samsung’s May **** bulletin and a new Evap cover. Samsung’s agent and manager declined covering the cost. Spoke with your Case Management Dept. and was declined.*Ticket *’s ********** and **********.** I cannot comprehend how a reputable company will not stand behind their products and help a consumer with repairs due to defective components.**Twice the components failed on my refrigerator which is slightly less than * years old.*Both items that were replaced lasted only ** months ??

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Samsung

Repair Request issue
Reported by GetHuman-djgoc
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3942 others
0 customers following this

Timeline

GetHuman-djgoc started working on this issue
Aug 2nd, 2019 3:10pm
GetHuman-djgoc indicated the issue is not fixed yet.
Aug 2nd, 2019 8:37pm

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