GetHuman2759067's Complaint issue with Samsung from April 2019
Help with my Samsung issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2759067's own words
My name is Valicia Starks, I purchased a Samsung Convection Gas Stove in ****. On April **, **** my husband started to cook bacon in the oven, upon waiting for the oven to heat up, it made a loud boom noise and a strong order of gas came along with it. I called our local gas company, after a through search for a gas leak, it was stated, the problem came from our STOVE that's causing the gas leak. I thought we had purchased a good investment. I did not purchase a extended warranty, due to limited income. I'm devastated. I can't use my oven and I love to bake. I'm asking in good faith to either have someone repair it or replace it. Please help. **Thank you *Mrs. Starks
GetHuman2759067 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman2759067 fixed the problem
After sending a detailed email regarding my stove. I was contacted via email, with a **** phone number. I spoke with Jamie* who was very attentive, she allowed me to explain what happened. Jamie transferred me to Brenda in the "specialty department." Brenda was very helpful also. Brenda set up a appointment with a technician. So far I'm happy. Thank you Samsung
Please help with my Samsung issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Samsung customer problems.
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.