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GetHuman2759067's Complaint issue with Samsung from April 2019

Help with my Samsung issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2759067's own words
My name is Valicia Starks, I purchased a Samsung Convection Gas Stove in ****. On April **, **** my husband started to cook bacon in the oven, upon waiting for the oven to heat up, it made a loud boom noise and a strong order of gas came along with it. I called our local gas company, after a through search for a gas leak, it was stated, the problem came from our STOVE that's causing the gas leak. I thought we had purchased a good investment. I did not purchase a extended warranty, due to limited income. I'm devastated. I can't use my oven and I love to bake. I'm asking in good faith to either have someone repair it or replace it. Please help. **Thank you *Mrs. Starks

GetHuman2759067 did not yet indicate what Samsung should do to make this right.

How GetHuman2759067 fixed the problem
After sending a detailed email regarding my stove. I was contacted via email, with a **** phone number. I spoke with Jamie* who was very attentive, she allowed me to explain what happened. Jamie transferred me to Brenda in the "specialty department." Brenda was very helpful also. Brenda set up a appointment with a technician. So far I'm happy. Thank you Samsung
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Samsung

Complaint issue
Reported by GetHuman2759067
Apr 16th, 2019 - 2 years ago
Fixed
GetHuman2759067 shared how to fix
Seen by 19 customers so far
Similar issue to 3001 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman2759067 started working on this issue
Apr 16th, 2019 10:10pm
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 2:31am
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 2:39am
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 3:55am
GetHuman2759067 confirmed the issue is fixed. Hooray!
Apr 18th, 2019 12:40am