I'll keep you updated on the end result

GetHuman2759067's Complaint issue with Samsung from April 2019

Help with my Samsung issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2759067's own words
My name is Valicia Starks, I purchased a Samsung Convection Gas Stove in ****. On April **, **** my husband started to cook bacon in the oven, upon waiting for the oven to heat up, it made a loud boom noise and a strong order of gas came along with it. I called our local gas company, after a through search for a gas leak, it was stated, the problem came from our STOVE that's causing the gas leak. I thought we had purchased a good investment. I did not purchase a extended warranty, due to limited income. I'm devastated. I can't use my oven and I love to bake. I'm asking in good faith to either have someone repair it or replace it. Please help. **Thank you *Mrs. Starks

GetHuman2759067 did not yet indicate what Samsung should do to make this right.

How GetHuman2759067 fixed the problem
After sending a detailed email regarding my stove. I was contacted via email, with a **** phone number. I spoke with Jamie* who was very attentive, she allowed me to explain what happened. Jamie transferred me to Brenda in the "specialty department." Brenda was very helpful also. Brenda set up a appointment with a technician. So far I'm happy. Thank you Samsung
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman2759067
Apr 16th, 2019 - 3 years ago
GetHuman2759067 shared how to fix
Seen by 21 customers so far
Similar issue to 3001 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address


GetHuman2759067 started working on this issue
Apr 16th, 2019 10:10pm
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 2:31am
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 2:39am
GetHuman2759067 indicated the issue is not fixed yet.
Apr 17th, 2019 3:55am
GetHuman2759067 confirmed the issue is fixed. Hooray!
Apr 18th, 2019 12:40am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies