I have a Samsung Refrigerator Model *RF-****HARS*XAA Manufactured Sept. ****.*The water...

GetHuman-dakcm's customer service issue with Samsung from December 2018

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The issue in GetHuman-dakcm's own words
I have a Samsung Refrigerator Model *RF-****HARS*XAA Manufactured Sept. ****.*The water filter for this Refrigerator is *DA**-*****B. I cannot find filters that will fit my refrigerator. After doing some research and talking to your customer service I found that the *later models filter housing had been changed, although the filter number did not change, but filter design had changed, there fore the new filters do not fit my refrigerator. Your customer service told me I would have to change the filter housing so the filters would fit. It seems like Samsung would have taken into consideration to keep on manufacturing filters for the older machines. I would like Samsung to replace the housing at no cost.

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Samsung

Customer service issue
Reported by GetHuman-dakcm
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 48 customers so far
Similar issue to 2081 others
0 customers following this

Timeline

GetHuman-dakcm started working on this issue
Dec 29th, 2018 5:58pm