I purchased a French door fridge in March ****. During the guarantee period there were...

GetHuman-seftelge's customer service issue with Samsung from December 2018

6 views | 1838 similar | 0 following
Help with my Samsung issue
Try having Samsung call you again?
Always use the GetHuman Phone to call Samsung. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-seftelge's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-seftelge may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-seftelge's own words
Make my purchase satisfactory ... I purchased a French door fridge in March ****. During the guarantee period there were problems which were sorted our.After that time however problems were frequent and expensive. These were carried out by Inyathi Appliances appointed by Samsung. After the last big repair costing R **** I spoke to both Kagiso and Nadeem at Voice of Customer. Both are extremely unhelpful and do not return messages or calls.Some vague promises were made about a trade in or some kind of help. Inyathi are no better. You might be interested to know that our last * appliance purchases have not been Samsung but a Hisense TV and Bosch dishwasher. I will never purchase a Samsung appliance again. we are still in possession of the awful nuisance of a fridge. , please let me know your reaction to this
Awful service rude staff
Offering me an apology and a replacement fridge while offsetting some of my expenses
* years . Value for an expensive purchase
Numerous calls to Nadeem and Kagiso at customer service
How GetHuman-seftelge fixed the problem

We are waiting for GetHuman-seftelge to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Samsung customer problems.
How Do I Get Device Support from Samsung?How Do I Make a Repair Request with Samsung?
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-seftelge fixes it.
This email address isn't valid

Samsung

A French door fridge
Customer service issue
Reported by GetHuman-seftelge
Dec 4th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1838 others
0 customers following this

Timeline

GetHuman-seftelge started working on this issue
Dec 4th, 2018 7:14am