Damage refrigerator to repair guys came out first repair guy did a faulty repair and broke my refrigerator and caused water damage to my kitchen floor I’ve been promised a new refrigerator now since October

GetHuman-kimhews's customer service issue with Samsung from November 2018

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The issue in GetHuman-kimhews's own words
I have a four door refrigerator still on the warranty damage by repair technician. ... I’m calling in reference to a complaint that I have been working with many Samsung employees ** or more and no resolution. I was transferred over by Connie customer service rep to the ECR corporate office. I spoke to case manager named Claudia in South Carolina she’s in the ECR department executive Center for Repair and I have a ticket number of *** I was supposed to get a call back by at least by October **th to let me know when my refrigerator is going to be delivered and do repairs to my kitchen floor. My kitchen floor was damaged by water leak caused by repair technician that did not connect water coming to my fridge raider correctly and the leak went on for over three weeks or more and damage my flooring and the wood below. This was caused by the repair company “Cyber world electronics” that was sent out and did the damage. I have not received a call back from anyone. my name is Kim HEWSTON And phone number ***-***-****.*a ** hour escalation was set up with the field sooner but I Connie and at the latest to be contacted by October **, **** to give me the update on when this was gonna be fixed and I was going to receive my refrigerator. due to my issue of faulty repair guy damage my refrigerator also caused water leak that went on for three weeks and damage my flooring in my kitchen I’ve been promised a new refrigerator due to damaging mine that is under warranty and have had two technician come to my home. I have a Samsung four door refrigerator please give me a call back ASAP! today is Monday, November **, **** at *:** PM
I have been dealing with this issue and customer service reps of over ** to ** people I have all my notes documented every single escalation number transaction number and I was a shored by the last person that this case would be solved and fixed and I would not have to take on any more of this. It’s been one big nightmare for me and I am extremely upset that I am still waiting and Thanksgiving is around the corner and I have family coming into town.
I want a call back from Claudia in the executive Center for repair in South Carolina. Ticket number: ***. Or someone above her second take care of this issue completed. It was sent to escalation and I was assured that I would not have to deal with this issue anymore. I want my refrigerator replaced ASAP I want my floor repaired ASAP I need my kitchen back to normal. Thanksgiving is only two weeks away. I bought my refrigerator at Lowe’s on whiskey Rd., Aiken, SC. My refrigerator is still under warranty and I’ve had way too many issues and I should’ve got my refrigerator along time ago we’re almost through the month of November and this was October * when the repair guy came out to repair my icemaker instead he damaged the new one and didn’t properly and put it in he also broke the wheel on my refrigerator he also broke the back of my refrigerator and water was pouring out for three weeks plus before I realized it and my flooring was coming loose and water was coming out of my floor all my flooring underneath my house is damaged!
I have been dealing with this issue and customer service reps of over ** to ** people I have all my notes documented every single escalation number transaction number and I was a shored by the last person that this case would be solved and fixed and I would not have to take on any more of this. It’s been one big nightmare for me and I am extremely upset that I am still waiting and Thanksgiving is around the corner and I have family coming into town.
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Samsung

I have a four door refrigerator still on the warranty damage by repair technician.
Customer service issue
Reported by GetHuman-kimhews
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1648 others
0 customers following this
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GetHuman-kimhews started working on this issue
Nov 12th, 2018 9:52pm

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