I brought a refrigerator on March **,**** the door was scratched when we got it when th...

GetHuman-sahchi's customer service issue with Samsung from November 2018

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The issue in GetHuman-sahchi's own words
I brought a refrigerator on March **,**** the door was scratched when we got it when the guy came to replace it something went wrong. We were told we will get a new one. We were told it will take ** business days we have already waited a week. I have cancer and my medicine has to be refrigerated we keep getting the run around I can not wait another week this medicine is keeping me alive. My name is Joseph Keys the ticket number I was given is **********. My phone number is ***-***-**** we would appreciate any help you can give us.
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Samsung

Customer service issue
Reported by GetHuman-sahchi
Nov 8th, 2018 - 3 mons ago
I have an issue with Samsung too
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Seen by 2 customers so far
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Timeline
GetHuman-sahchi started working on this issue
Nov 8th, 2018 7:07pm