I have forgotten my Samsung password and I have a second level security on it, i e. The...
GetHuman1168680's customer service issue with Samsung from September 2018
Help with my Samsung issue
First: share to improve GetHuman1168680's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1168680 to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1168680 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman1168680's own words
I have forgotten my Samsung password and I have a second level security on it, i e. They have to send me a text after I change the password online and I have to respond to the text. The problem is since I can't get into my phone, I can't receive a text. I have been speaking to Samsung representative since last Saturday, and twice they have upgraded my support ticket to the next tech level. I was told by the representative I spoke with that they were upgrading the ticket to the next level of support and someone would call me back on Monday before close. I still have not received the call and still cannot get into my phone. I am disabled and I desperately need a working phone. If when I change my password, you would call me with my code to plug in for the second level security I could do it. My phone is set so that text messages don't show on the home screen until it is unlocked. I can receive calls, just can't get into the phone to make them, receive messages, excetera. Please I need someone to call me back tonight. I've been patiently waiting. Thank you so much for your consideration and I eagerly await your call. You may call me on this cell phone which is a family members, *** - *** - ****, or our home number, *:** *** ****.*Cecille Malone
GetHuman1168680 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman1168680 fixed the problem
We are waiting for GetHuman1168680 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.