Late last night I was washing a load of laundry. The load was **% done when the washin...

GetHuman-annamont's customer service issue with Samsung from August 2018

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The issue in GetHuman-annamont's own words
Late last night I was washing a load of laundry. The load was **% done when the washing machine started making strange noises and shortly after that I noticed a burning smell. Once I stopped the machine, I opened the door and smoke poured out. Fortunately my clothes hadn't caught fire, but there were small pieces of melted rubber inside. I unplugged the washer and flipped our circuit breaker just to be on the safe side. **Today I have tried calling the recommended Samsung customer service phone number. I have navigated through the automated system, only to hear that their offices are closed and I can use their website for customer service needs. This is unacceptable. If they have products that can break at anytime, they need to have ** hour support that is easy to access. My clothes are probably ruined and my sister and I need to know right away if the machine can be repaired or if we need to purchase a new washer.
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Customer service issue
Reported by GetHuman-annamont
Aug 25th, 2018 - 3 mons ago
I have an issue with Samsung too
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Aug 25th 8:20pm
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