NOT FIXED

GetHuman-jlstarr's customer service issue with Samsung from July 2018

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The issue in GetHuman-jlstarr's own words
Connect to Internet. SEE ABOVE! ... Samsung Nook, Model *SM-T***NU*Cannot connect to wi-fi on computer. Switched from Comcast to AT&T. Nook shows correct wi-fi password on it's screen from AT&T* however whenever I enter a password, the same screen appears again, with the word, "unchanged" in the "Enter Password" box. I've tried my email address as password, password for Samsung, and AT&T password. Nothing works. To make situation more confusing, the wi-fi setting on Nook shows xfinitywifi as 'connected', and if I try You Tube, message states, "There is no network connection right now". Any secrets I should know to solve this problem?? Thanks.
No one contacted me. "Fixed" is checked in green. NOT Fixed, so "Fixed" is inaccurate
calling me with instructions to resolve problem, or emailing me
*-* years
yes but not successful
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Samsung

Samsung Nook, Model *SM-T***NU
Customer service issue
Reported by GetHuman-jlstarr
Jul 21st, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 651 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman-jlstarr started working on this issue
Jul 21st, 2018 9:57pm
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 21st, 2018 11:42pm
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 22nd, 2018 2:47am
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 23rd, 2018 2:19am
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 23rd, 2018 5:42pm
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 23rd, 2018 5:43pm
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 25th, 2018 12:04am
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 25th, 2018 12:06am
GetHuman-jlstarr indicated the issue is not fixed yet.
Jul 25th, 2018 12:08am

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