I sent a Samsung * *to be repaired I was told by the agent of things not to send with t...

GetHuman853514's customer service issue with Samsung from July 2018

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The issue in GetHuman853514's own words
I sent a Samsung * *to be repaired I was told by the agent of things not to send with the phone I told the agent I had a screensaver on the phone the agent said this should be no problem to leave it on it I got my phone back repaired but no screen saver I called up and talk to a supervisor about the situation he said sorry for the inconvenience but he will help me out by sending screensaver to me is Been over * weeks and have not received nothing yet I've been calling every week and you associate said in the notes that they were still working on it I called today I talk to an agent he did not want to help right I told him if I can talk to his supervisor he did not want to pass me to his supervisor he finally did but the supervisor try to say that the other supervisor we're not doing or shouldn't promise anything he could not deliver I told him this was wrong it just a screensaver not anything big can you help me on this problem thank you case number *** *** ****

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Samsung

Customer service issue
Reported by GetHuman853514
Jul 6th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 559 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman853514 started working on this issue
Jul 6th, 2018 12:49am
GetHuman853514 indicated the issue is not fixed yet.
Jul 6th, 2018 2:35am
GetHuman853514 indicated the issue is not fixed yet.
Jul 9th, 2018 3:56pm
GetHuman853514 indicated the issue is not fixed yet.
Jul 9th, 2018 9:52pm