On May **, **** I purchased a **" QLED TV. It was delivered and installed on June *. Th...

GetHuman-vsmccall's customer service issue with Samsung from June 2018

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The issue in GetHuman-vsmccall's own words
On May **, **** I purchased a **" QLED TV. It was delivered and installed on June *. The TV died on June ** - no power - no light. It has been an absolute nightmare trying to deal with technical support to get the TV fixed. First I was told they would need to send out a new One Connect cord to see if that was the problem. If that didn't fix it they would then schedule a service call and that this process could take * weeks. Imagine having a new $**** TV and having to wait * weeks for a technician. I took it upon myself to unplug the TV and plug it straight into the wall. Still no power. I called technical support back and told them what I had done and they said that showed it was not the One Connect Cord so we would go ahead and schedule a service call. They said the repair company had up to * days to call and schedule an appointment. Unacceptable. When the company did call they said that we had to unmount the TV from the wall before the technician arrived - that they were not professionals. I asked if they could help my husband unmount it and was told he could but we would have to sign a waiver absolving them of any responsibility if anything went wrong. We are not professionals either. We hired someone to install the TV but we have to unmount it. I don't understand why you would not want the technician to do it to make sure it was done correctly and did not damage the TV. So if something goes wrong the repair company has no responsibility* Samsung would not take any responsibility and we are screwed. I called the installation company and was told it would be $*** for them to come unmount the TV and then $*** for them to remount it once the repairs were made. This is maddening. I spend $**** on a TV that works for * weeks and I have to fight to try and get it fixed. I thought Samsung was a better company than that and had more appreciation for their customers.
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Customer service issue
Reported by GetHuman-vsmccall
Jun 29th, 2018 - a yr ago
I have an issue with Samsung too
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GetHuman-vsmccall started working on this issue
Jun 29th, 2018 2:14am