On ********* I purchased a **" Samsung Smart TV(UN**M****AF) from Best Buy ****, Hoover...

GetHuman813783's customer service issue with Samsung from June 2018

6 views
 | 
491 similar
 | 
0 following
Help with my Samsung issue
First: share to improve GetHuman813783's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman813783 to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman813783 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman813783's own words
On ********* I purchased a **" Samsung Smart TV(UN**M****AF) from Best Buy ****, Hoover, Alabama and on ********** while watching TV from my bed, the picture just went out and a spider web look appeared. I returned the television to Best Buy and explained what happen. I was told it was an impact to the screen. I explained to them that I was watching TV from my bed and was not even close to my TV when it went out. The Operation Manager, Peter, told me the TV was not covered under warranty and they could not send it off for repairs. I asked what could be done since I purchased the extended warranty and he said it did not cover impact damage. I had four of their employees to touch the screen to see there were no scratches or any other damages to the cover screen. Peter informed me the TV I purchased for $***.** * **.** extended warranty was discontinued. The closest TV they has comparable to the one (**") I had was an LG **LJ***B-PU (for $**.**) which does not have any of the Smart features. I had no other choices. So I purchased the $**.** * $**.** extended warranty LG TV). I feel that I was cheated out of $***.**. I should have received a TV at no cost to me. I feel that something inside the TV happened that caused the screen to go black and the spider web look appear. It was beyond my control and I should have had a TV replaced with the same features I had and at no cost to me. I should be reimbursed $***.** the extra amount paid for the Samsung TV. Your consideration in this matter is greatly appreciated.
GetHuman813783 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman813783 fixed the problem
We are waiting for GetHuman813783 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman813783 fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman813783
Jun 23rd, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 6 customers so far
Similar issue to 491 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman813783 started working on this issue
Jun 23rd, 2018 5:37pm