Thank you for your time. I apologize for being rude but this entire process is extremel...

GetHuman-mzamora's customer service issue with Samsung from June 2018

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The issue in GetHuman-mzamora's own words
Thank you for your time. I apologize for being rude but this entire process is extremely upsetting and unnerving. Being without a refrigerator and feeling like I am being held hostage by your company is horrible. The process should not take this long if there is a critical error with one of your systems. If your website were down I know your company would be on it to fix it ASAP without affecting your bottom line and there would be no affect to your online consumers. I as a good faith customer should be treated with the same urgency as that type of critical failure - noting my system has a critical error (full system shutdown). In addition to be told so many different things from different people from within your organization is extremely unnerving. Especially being told I agreed to a specific model today ********* which I never did. The person who submitted the approval * order should be spoken to. I was told she would send a note to expedite this request, not once was a model mentioned and or discussed in our recorded conversation today. Perhaps you should listen to that conversation to ensure a model was never discussed or agreed upon by me. This in itself would be eye-opening. ***I am beyond annoyed with the fact that not only am I out the food that rotted twice but I also need to purchase food daily as I have no way to keep food cold. Your company should take that into consideration when they review their approval process - I have been in full system shutdown since the first of May when the unit first time failed on May *th. It is totally unacceptable, I should have been issued a full refund to go buy a new unit the day it was declared unfix-able on June *th especially after the full cooling was rebuilt May **th. Sadly the customers daily life is not taken into consideration by your company, I have a family to feed and a sick dog to keep alive. Note all of time I have spent trying to get answers, the stress calling * emailing trying to get this resolved, along with time away from work has caused extreme stress in our lives. All over a refrigerator - who knew??? ***Please see attached file for the lost food since the first of May. Keep in mind this does not include the daily food bills we are going into debt for just to keep us fed daily. ***I would like you to refund this food in full and also speak to your boss to extend the * year full warranty to * years. Looking at all of the issues I have had with this model less than * years (unit was built in June of ****) I suspect the next one will not be much better quality (the repair calls are all on file). Please have your manager call me if needed. I am happy to speak to whoever else can help with this matter. **Thank you for your time I look forward to hearing from you on ********* regarding the delivery date of the next new unit * refunded food loss and extended warranty.
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Customer service issue
Reported by GetHuman-mzamora
Jun 14th, 2018 - 9 mons ago
I have an issue with Samsung too
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GetHuman-mzamora started working on this issue
Jun 14th, 2018 3:55am