Used your mobile app for the *** Mt. Nebo Road location. Confirmed my location and che...

GetHuman-rflscuba's customer service issue with Sam's Club from December 2018

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The issue in GetHuman-rflscuba's own words
Used your mobile app for the *** Mt. Nebo Road location. Confirmed my location and checked it. Was directed to go to the Club Pick-Up lane. I did so and waited ** minutes, no one came. I finally went into the store to be told that this location does not have this service available! That should have been communicated to me when I checked in, the location was confirmed. Then, to make matters worse, there was only one person at the pre-ordered*pre-paid kiosk. I now had to wait another ** minutes or so until she finished with the * people in front of me. It's nice that your employees make small talk with customers, but they need to continue to work as they talk, not stop to carry on a conversation when there is a line of customers waiting. I used this so that I could drop my mother (who is **) off for her dentist appointment, pick this order up, and return to get her before going to work. Very poor communication and customer service. If a location does not support a service, it needs to be communicated to the customer. How difficult would it have been to send a text when I checked it to say I had to go into the store and check out there despite pre-paying for the order?

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Sam's Club

Customer service issue
Reported by GetHuman-rflscuba
Dec 28th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1813 others
0 customers following this


GetHuman-rflscuba started working on this issue
Dec 28th, 2018 5:02pm

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