I ordered a birthday cake on Monday, August *th for a next day pickup. After calling nu...

GetHuman-missveon's customer service issue with Sam's Club from August 2018

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The issue in GetHuman-missveon's own words
I ordered a birthday cake on Monday, August *th for a next day pickup. After calling numerous of times, and no one answering the phone in the bakery department, I decided to go to the store. When I arrived at the store, I was informed that there was a question regarding my order. I informed the associate that I didn't have a missed call nor voicemail on my cell phone informing me to call but even if I had there was a huge chance that no one would have answered the phone since I had made several calls before coming to the store. I was able to answer the question that the associate had, she then informed me that the associate who normally works in the bakery was out that day but that she would do the best that she could. The cake turned out to be horrible. If the party wasn't on that particular day, I would have stated for her to keep the cake. When I checked out at the register the cashier even made a comment about the appearance of the cake. I have ordered cakes from Sam's on a few other occasions but this one was hideous. I do have pictures of the cake.
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Sam's Club

Customer service issue
Reported by GetHuman-missveon
Aug 12th, 2018 - 7 mons ago
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GetHuman-missveon started working on this issue
Aug 12th, 2018 9:42pm