Dear Online Team,**The voucher amount for £*.** for the tofu substitution fails to take...

GetHuman4846483's Complaint issue with Sainsbury's from May 2020

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The issue in GetHuman4846483's own words
Dear Online Team,**The voucher amount for £*.** for the tofu substitution fails to take into a*c that instead of getting a total weight of ***g, what I received was a total of ***g. This amount will obviously not go as far....!**I therefore deem the voucher amount to be inadequate. If we follow through on the information above, logically, I should be awarded at least another £*, as the shortfall in weight is ***g . Checking your website - it shows that there are * other brands of plain tofu, besides Cauldron – were these not available for substitution? They are a lot cheaper than the marinated tofu. I accepted the substitution – as I need to eat!**The * loose avocadoes were in no way medium size, but small. So again, I have lost out. * of them have bruising, which has had to be cut away – which again reduces the amount.**Cavolo nero – I asked for a substitute, but was told that there wasn’t one. Was there no kale, of any description.......?**Regards,**Helena***Sent from Mail for Windows ****From: Sainsbury's*Sent: ** May **** **:***To: *****@***.com*Subject: We have issued you a new on-line voucher**Hello Mrs Milan**As promised, we've checked the difference in price between the substituted item*s delivered in your recent online shop against the item*s you originally ordered and where the substitute*s were more expensive we've given you a money-off voucher for the difference.**You'll be able to find this voucher in your online voucher wallet, which can be used on any future online grocery order within the next * months. You simply tick this and it'll appear as money-off from your shop.**Voucher Amount: £*.***Voucher Expiry Date: Monday, ** November ******See you again soon,*Sainsbury's Online Team

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Sainsbury's

Complaint issue
Reported by GetHuman4846483
May 20th, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 398 others
0 customers following this

Timeline

GetHuman4846483 started working on this issue
May 20th, 2020 11:04am
GetHuman4846483 indicated the issue is not fixed yet.
May 22nd, 2020 11:31am

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