Sainsbury's Customer Service Issues

Hello, I am seeking assistance regarding a recent incident. Earlier today, I purchased a paysafe card at a local store in Hyde Park, Leeds as my phone was compromised, and I was told to make a £[redacted] payment to unlock it. Subsequently, I discovered it was a scam and the authorities have been notified. I am inquiring about the possibility of obtaining a refund for the voucher at the store. The amount involved is significant, and the voucher does not indicate a no-refund policy. I have the receipts and payment information ready. I would appreciate guidance on securing a full refund given the circumstances or any alternative solutions that could be considered. Thank you, A. Gilbert

Hello, A few months ago, I purchased 5 bags of your ‘by Sainsbury's Mixed Special Vegetables 1kg’, 8 bags of your ‘by Sainsbury's Mixed Vegetables 1kg’, and 3 of your ‘by Sainsbury's Carrots, Broccoli & Sweetcorn microwaveable steam bags 4 x 135g’ from your Crawley store. Recently, upon returning from holiday and serving these products, my family and friends noticed a strange taste. Upon inspection, I discovered they were part of the recalled items. I promptly discarded them to ensure no harm came to my loved ones. I am deeply concerned that these products were sold knowing they were unsafe. I seek a resolution and a refund for the items as I did not retain the receipt due to paying in cash. Your attention to this matter is appreciated.

On Thursday, I placed an online delivery order scheduled for Friday, providing my French phone number for notification upon arrival. Despite not receiving a call by Friday, the policy excluding French numbers was not communicated. Attempting to contact [redacted]0 on Friday due to the undelivered package, the call lasted 25 minutes with all lines busy. Subsequently, I received a notification from my phone provider for a €62 charge, which I find perplexing as I have not been billed previously for contacting the Sainsbury's help desk. I seek clarification on the charges related to this phone call.

I purchased a whole salmon from Sainsbury’s High Wycombe today. Surprisingly, the label indicated that it is not suitable for people with wheat or barley allergies, which is a first for me. Being a registered coeliac, I didn't notice this until I got home and cut it up. I'm curious about why this fish is unsuitable for allergy sufferers. I have a photo of the label and receipt available if needed.

I purchased a whole salmon at Sainsbury’s High Wycombe today. I noticed a label on it stating it is not suitable for people with wheat or barley allergies, which surprised me as I am a registered Coeliac. I only realized this when I got home and cut it up. I have a photo of the label and receipt if needed. I believe there should be a warning label on the whole salmon declaring it is not suitable for those with allergies before purchase. I am unable to use the salmon and would like a £**.** refund and an explanation. Does this apply to all seafood at the counter? If so, I may have to consider shopping elsewhere in the future. I am a frequent shopper at Sainsbury’s and am awaiting a response.

Dear Customer Service, I am writing to inform you of a disappointing experience my son and I had at the Sainsbury's Staines Causeway branch on Wednesday, 29/4. He purchased three "be good to yourself" Caesar salads for me, which I intended to eat the next day, 30/4, as they were in date until the 1st of May. However, upon opening them, we found that they were brown and slimy. When my son attempted to return them, a staff member refused to refund the purchase, taking the salads without offering assistance. This behavior was unhelpful and rude. As a result, I am now £6 out of pocket, and my son had to endure this treatment on my behalf, which is unacceptable. I believe that if a sealed product is clearly inedible, it should be store policy to exchange or refund. Accusations of deceit or dishonesty are unwarranted and disrespectful. I am seeking a refund for the salads and a sincere apology for the mistreatment we experienced. No customer should be subjected to such treatment, regardless of the circumstances. The quality of the products spoke for themselves, making this entire encounter regrettable. Yours sincerely, Joe D.

On June 4th, I placed an order through your customer service for delivery on June 5th. The order was canceled due to a payment issue, but £[redacted].75 was still deducted from my daughter's account. Customer service claimed no payment was taken, although I was told that the card payment had gone through over the phone. After resubmitting the order, it was delivered on Thursday. My bank statement confirmed the payment was deducted, yet I was informed it would take 5 to 7 days for a refund. Despite providing evidence from the bank statement with the card ending in [redacted], customer service insists the payment was not recorded in the system. I seek your timely assistance in resolving this issue.

Dear Sir or Madam, I recently called your customer service and was provided with this email address. I am a representative from a company that specializes in selling seeds and grains. We currently have mustard seeds in stock that we distribute worldwide. Having previously lived in England and shopped in your supermarket where I bought your mustard, I am interested in connecting with your custom production team. I would like to propose offering them our high-quality mustard seeds. Please let me know if this is a possibility. Any assistance you could provide would be greatly appreciated. Thank you.

Yesterday, I shopped at Sainsbury's Cheadle and was mistakenly overcharged for herbal tablets. I promptly went to customer services to request a refund for the difference. Unfortunately, a young staff member mishandled the situation by unnecessarily processing a contactless transaction without my consent using my debit card. Despite my expressed concern and explanation of not using contactless payments, she ignored me. I felt upset by her actions and lack of consideration, especially towards disabled customers like myself. I've since informed my bank to avoid any issues with my card due to this incident. Regrettably, the customer service representative I spoke to over the phone was unhelpful and unresponsive to my complaint. This experience has left me stressed and dissatisfied, prompting me to shop elsewhere in the future. I tried to seek resolution online but encountered difficulties. It is disheartening how individuals with disabilities are treated at the store. The insensitivity shown towards my autism and disabilities has significantly added to my distress. I believe there is a need for better training and awareness among your staff to handle such situations more effectively and respectfully.

I want to raise a concern about the delivery of my order No. [redacted]41 this morning. I reside in a retirement flat on the 4th floor and due to medical reasons, I rely on having groceries delivered as I am considered a vulnerable person. Unfortunately, your delivery person refused to bring my shopping inside and insisted on leaving it outside my apartment, citing coronavirus regulations preventing entry into buildings. I had to seek assistance from a neighbor to retrieve the bags from the trolley. This interaction resulted in more contact than if the items were left at my door. This experience with Sainsbury's is disappointing, especially considering the supposed commitment to assisting the elderly and vulnerable. I am now at a higher risk of exposure to the virus due to this situation. -Miss G. Sly, 16 Pavilion Court, Hamilton Gardens, Felixstowe, IP11 7FA

Hello, I have attempted seven times to reach Technical Support over the phone, but each time I am met with a message that eventually disconnects the call. I apologize for the inconvenience, but I have noticed delivery slots disappear since Sunday. Whenever I try online, I receive a message stating I am not categorized as elderly or vulnerable. If this is a mistake and I need to update my status, the message advises me to call 0[redacted]. After spending the whole day calling, I finally heard a message at 5:20 PM yesterday instructing me to order online, only to face the same message denying delivery. I appreciate the hard work you all are doing under these circumstances, and I am thankful for any assistance. I urgently need my status changed to reflect my age of 72, diabetic condition, and medical advice to remain at home. I am reachable at any time via phone or email. Thank you for your understanding and dedication during this challenging time. Best regards, Alan Arkless Home/Billing Address: 28 Armstrong Drive, Willington, Crook, County Durham, DL150GB Home Phone: [redacted]6 Mobile: [redacted] 44 85 [redacted] Email: [redacted]

Hello, my son and I are classified as vulnerable during the COVID-19 pandemic. We have been trying to order deliveries, but we cannot find a slot as we are not recognized as vulnerable. The only way to work around this is to call Sainsbury's and inform them about our situation. Unfortunately, contacting Sainsbury's at 0[redacted] has been impossible. We keep receiving the message "please try later," followed by engaged tones upon retrying. I am registered as disabled, and my son, who has had a heart transplant, is also registered as disabled with a low immune system. How are we supposed to access the vulnerability scheme if we are unable to get through? Thank you. T & D Locke.

I have been trying to register my 83-year-old widowed father on Sainsbury's vulnerable list since Monday morning. He was on the list on Saturday, but for some reason, they have removed him. I have been trying to reach them for three days now without success. Sainsbury's needs to either answer the phone number they provide, establish an online registration method, or allow store managers to handle these situations directly. I know they are busy, but it is unacceptable that they removed my father from the list, leaving me unable to resolve this issue and buy his weekly groceries.

I have been trying to reach out to Sainsbury’s to register as a vulnerable customer for online shopping deliveries but have been unsuccessful in speaking to someone. As a loyal Sainsbury's customer with a nectar card, I am unable to manage shopping in-store due to my disability. Living in Scotland, I am unable to register on the Government site that only covers England. I have been in receipt of higher rate PIP for personal care and mobility since [redacted] and receive ESA in the Support Group. My details are Corrinne V., residing at 16 Alloa Road, FK10 4HG. My nectar card number is [redacted]6. Kindly assist in adding me to the list for home deliveries for severely vulnerable individuals.

Subject: Assistance Needed for Rodney Trotter to Receive Grocery Delivery Hello, I am reaching out on behalf of my elderly neighbor, Rodney Trotter, who is facing challenges in accessing his groceries due to his age and underlying health conditions. He resides at Kimrose, Penstraze, Truro, Cornwall, TR4 8PN. In light of his vulnerability, I am seeking assistance to arrange a grocery delivery for him from Sainsbury's. Rodney has attempted unsuccessfully to secure a delivery slot. While I am unsure if he possesses a Nectar card, he has been a loyal Sainsbury's customer for many years. Given the remote location, I am reaching out to ensure that Rodney receives the necessary support during these difficult times. I understand the current demand and appreciate any help in facilitating this for him. For further coordination, you can respond to me directly or reach out to Rodney through the provided contact details. Thank you for your attention to this matter. Warm regards, Stephen Manning

As I require assistance due to my health issues, it's been challenging for me to go to any store for the past fourteen years. I am not registered on the Government's priority list, but I have multiple health conditions that make it difficult for me to leave the house. I work with a Church and have been struggling to secure a grocery delivery slot for days. Our pantry supplies are dwindling, and living with an elderly priest adds to our need for help. Could you please consider arranging a delivery for us at The Rectory St Ignatius of Loyola RC Church on Green Street, Sunbury on Thames, Middx TW16 6QB? Your assistance would be greatly appreciated. Sincerely, Elizabeth Randall.

I am urgently trying to register online at [redacted] and [redacted] to arrange for grocery delivery. My husband, [redacted], has been hospitalized in Brentwood for over three weeks due to a spinal infection and required a blood transfusion. He is elderly, frail, and extremely vulnerable. Upon his discharge, he will join me in quarantine at home for his safety. I have refrained from going out to reduce the risk of exposure. Although my daughter registered him on a government website, we have not received any updates. I am worried about how to get groceries, including supplies for baking tarts for the nurses. I have resorted to waiting outside Tesco Shenfield in hopes of aid but encountered hostility. My Nectar account number is [redacted][redacted]37 under Mrs. I Jenkins. Any assistance would be greatly appreciated. Thank you. Kind regards, Inesz Jenkins

I recently received a delivery (order #[redacted]81) which included 2 packs of [redacted] cigarettes. Unfortunately, one pack was missing from the order. The total price was £[redacted].50, and I am seeking a refund for the missing item. I was unable to contact the driver as there was no mobile number provided on the paperwork. I attempted to resolve this issue with Sainsburys customer service but was unsuccessful in reaching the Refund department after being on the phone for 90 minutes. I am struggling to arrange a refund for the undelivered goods and would appreciate assistance with this matter.

I am experiencing a frustrating issue with a technical problem. Following my recent delivery, I did not receive a notification or email about a money-off coupon. However, when attempting to place my next order online, the coupon appears but is expired. I am unable to proceed with checkout as the invalid coupon cannot be removed using the provided link. It has been challenging to get assistance for this matter, and I am hoping for a resolution without the need to constantly call customer service. I have already missed one delivery slot due to this problem, and I will refrain from booking any further slots until this issue is resolved.

I reached out to Sainsbury’s using the dedicated phone line for priority food delivery for the elderly. After providing my details, they mentioned they would follow up within two working days, dated March 31st. On April 6th, I received an automated message stating my email and Nectar card were not confirmed, urging me to call 0[redacted]. Despite my numerous attempts, each call involves a lengthy wait followed by an abrupt disconnect without resolution. This frustrating situation is disheartening for an 83-year-old in need of food supplies. Although my Nectar details are correct on their website, it seems Sainsbury's may have overlooked my case. I fear I'll be stuck navigating this challenging phone experience indefinitely and seek assistance to resolve this issue promptly. G.N.