Def, can’t make voice calls Cos can’t hear replies. Please send an alternative contact method to my email address

GetHuman4703946's customer service issue with Sainsbury's from April 2020

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The issue in GetHuman4703946's own words
Make contact ... I am profoundly deaf and CANNOT use the phone for voice calls. How can I make contact? I usually use Messenger, complaint form or anything that gets me a response. I realise the situation you are dealing with, but equally it is stressing to me to get emails from companies that don’t give me any options to make contact. I have spent a whole day purely trying to get in touch with various organisations, the last * hours since I received an email from Sainsbury and I’ve had nearly * years of struggle, since my husband died. Please pass this information on to any other organisations that use this service. * in * folks in the U.K. have hearing problems, up to ** MILLION people. Another day when I could sit and cry due to not being able to use the phone.
They just ignore me

GetHuman4703946 did not yet indicate what Sainsbury's should do to make this right.

I can’t be a customer because they won’t help me by giving me a contact method I can use
After nearly * years, they’ve taken every option I could possibly use away!
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Sainsbury's

CUstomer Service
Customer service issue
Reported by GetHuman4703946
Apr 23rd, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 323 others
0 customers following this

Timeline

GetHuman4703946 started working on this issue
Apr 23rd 4:44pm
GetHuman4703946 indicated the issue is not fixed yet.
Apr 23rd 9:11pm
GetHuman4703946 shared this issue with others over email
Apr 23rd 9:12pm
GetHuman4703946 indicated the issue is not fixed yet.
Apr 23rd 9:18pm

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