My patients phone was either lost or stolen over a month ago. It was stolen while it wa...

GetHuman-donnakli's customer service issue with SafeLink from July 2018

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The issue in GetHuman-donnakli's own words
My patients phone was either lost or stolen over a month ago. It was stolen while it was out on the counter charging because you were sending us a new SIM card. We got a SIM card before the phone was stolen and were told not to use that one and that you didn’t send it. You were going to send another SIM card but that never happened and in the meantime the phone is now nowhere to be found. I was told if I waited ** days he could get a replacement phone. I did that and now am being told he cannot get a replacement phone. We are beyond frustrated with this supposed “free” service my patient, who is a brittle diabetic and disabled desperately needs. I have waited on hold for countless hours only to be told lie after lie. Will someone please make this right?

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SafeLink

Customer service issue
Reported by GetHuman-donnakli
Jul 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4235 others
0 customers following this

Timeline

GetHuman-donnakli started working on this issue
Jul 24th, 2018 10:22pm