You didn't fix it. I'm getting very frustrated.

GetHuman-panzerle's customer service issue with SafeLink from June 2018

Help with my SafeLink issue
The issue in GetHuman-panzerle's own words
Get a bloody phone and service that actually works. ... Hi, I have a very weird situation. I had to return my safelink phone because it wanted a PIN that NOBODY imputed. None of the technical support suggestions worked. I was supposed to get a replacement phone, but it never arrived. When I called it was said that I was NOT in the system. So then I went to reapply and I am in the system. **Unfortunately, I sent all the information I had with the phone so I don't know my membership number.*I do have the ticket number for the phone I sent back and it is **********. My name is Richard Story and the last * digits of my SSN is ****.**All I am asking is that I get a smartphone that works and my membership is restated. Thank you in advance and thank you for taking care of this for me.**Sincerely,*Richard Story
I did nothing wrong. I was above board with tech support and got shafted.
See original complaint. I want my service reactivated and a working phone sent to me.
I was a good customer a long time ago, but I discontinued the service when my finances stabilized. Now that they've gone into the toilet I need to restart the service.
I went through hoops with tech support to get the phone working. After that failed it was agreed that I'd send the phone back for a replacement. Now I can't tell if I have service and just no phone or everything was canceled.
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SafeLink

Safelink Wireless.
Customer service issue
Reported by GetHuman-panzerle
Jun 30th, 2018 - 10 mons ago
I have an issue with SafeLink too
Fixed
Seen by 17 customers so far
Similar issue to 3282 others
0 customers following this
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Timeline
GetHuman-panzerle started working on this issue
Jun 30th, 2018 5:51pm
GetHuman-panzerle shared this issue with friends on Facebook
Jun 30th, 2018 5:53pm
GetHuman-panzerle indicated the issue is not fixed yet.
Jun 30th, 2018 11:02pm
GetHuman-panzerle indicated the issue is not fixed yet.
Jun 30th, 2018 11:09pm
GetHuman-panzerle indicated the issue is not fixed yet.
Jul 1st, 2018 8:26pm
GetHuman-panzerle indicated the issue is not fixed yet.
Jul 4th, 2018 11:25am
GetHuman-panzerle indicated the issue is not fixed yet.
Jul 4th, 2018 11:27am