SafeLink Wireless Customer Service Issues

I keep receiving a daily text message from SafeLink instructing me to contact their customer care at 1-[redacted] to finalize a transaction. Despite multiple attempts, I have only managed to speak to a representative once. When I call, the automated response tells me to wait 15 minutes and try again due to a pending transaction on my phone number. However, I have followed these instructions repeatedly without success. Even though I was informed that there are no pending transactions in the system, I continue to receive the same message daily. I kindly request for this to be resolved promptly. Thank you.

I need my call history for the last 3-4 months to collect numbers for job searching. I am a PTSD veteran seeking work. How long will it take to obtain this information, a month, two? I am eager to pay the $12 fee. Here is the link. I find the customer service experience frustrating. The focus should be on customer satisfaction, not just profit. In my Marine Corps service, I never asked for payment for my duties. I am simply requesting my call history to contact potential employers and lead a normal life. Your appreciation for the freedom provided by veterans is welcomed.

I spoke with Glenda at Safelink Wireless about replacing my lost phone. Glenda set up a trouble ticket but later deactivated my account without replacing my [redacted] minutes. I requested to speak with her supervisor, Raffy, who stated the minutes were lost and irreplaceable. I asked to speak with the operation manager but was denied. Safelink Wireless claims Glenda's mistake is irreconcilable. Warren J. [redacted]. Incident time: 2:02pm mountain, April 4th, [redacted]. I am looking to have my [redacted] minutes reinstated.

My Safelink phone worked well for years, but recently the signal has deteriorated significantly. I had to go outside to the back yard to make calls. I tried switching to another phone, but the problem persisted. Now my latest phone won't even turn on. I attempted to switch to another phone, but the agent informed me it was not a track phone. I cannot afford a new phone due to health issues, and I urgently need a working phone. I am approved for a Safelink phone through the government. I kindly request a replacement phone. If this issue persists, I may consider contacting the Better Business Bureau or a local news channel for assistance.

Hello, I've been a Safelink Bring Your Own Device (BYOD) customer for a few months, using an unlocked Galaxy S8. Recently, I experienced laggy and freezing data despite troubleshooting by power cycling my device. Thinking I might be throttled, I contacted customer care and paid $10 to add 3GB of data, something I hadn't done before. However, within a day, I couldn't use data services without Wi-Fi. I've reached out to support, and they found a mismatch in their system settings after checking. Despite only adding the extra data, I'm unsure if it's related to the issue. Even after trying different APN settings and performing a manual wipe and reset, the problem persists. My phone shows full bars and appears to have data flow, but I can't use mobile data. I tried troubleshooting twice with Safelink support, but the problem remains. I haven't received any error messages regarding data service, just the inability to load pages or send pictures. Any advice would be greatly appreciated.

I need assistance with my enrollment number. My name is Kathleen Melillo. I recently received an email about a replacement phone being sent to me via UPS. There seems to be confusion about whether I need to return the old defective phone. I was informed that I could keep it but now have doubts. I have been experiencing technical issues with the old phone, and I hope the new one being sent is indeed an upgrade. I also lost minutes on my account and was not given proper credit for them. It would be appreciated if someone could clarify if I need to deactivate the old phone when the new one arrives. Please contact me at [redacted] Thank you.

I submitted an application and verification for the new Smartphone but have not received it yet. My old Tracphone ([redacted]) doesn't work. I have sent my eligibility (food stamp recipient) information twice. When I call (1-[redacted]) for the status, I get an unclear response. I need to know the status of my account as I've been without cell service for about 2 months. I hope you can process my application with the information provided twice. The fax number on your website is not working, causing me to waste ink trying to send the requested info. Please update me on my free cell account with your company.

To Whom It May Concern, I recently contacted your toll-free number and spoke with a male Customer Representative named Kim regarding adding minutes to my phone. I mentioned that my minutes dropped unexpectedly and that I wanted to purchase additional minutes due to receiving unwanted texts. Kim mentioned a promotion where I could get [redacted] minutes at Walmart for $10 after providing my enrollment number. However, when I visited Walmart today, I was informed that Safelink minutes were not available, only Tracfone airtime cards at a higher price. The Walmart employee suggested I reach out to Safelink again, leading me to contact you. I am seeking assistance in adding Safelink minutes to my phone, as Kim had mentioned. Thank you for your anticipated help. I am looking forward to your prompt response. Sincerely, Nicole

I recently received a notification from Safelink at the end of last month stating that my phone needed to be used within two days to avoid service interruption. My ex-husband, who lives nearby, also received the same message. We both made calls promptly to ensure our service remained active. Upon trying to make a call today, I discovered the service was unavailable. This issue persists on my ex-husband's phone as well, which we mainly use to contact each other in emergencies. I occasionally use the internet feature when out. I am reaching out to inquire about the status of both phones, registered under Judith L. Godfrey ([redacted]) and Richard B. Godfrey ([redacted]). Thank you for your assistance.

My previous issue was resolved by Tracfone, not Safelink. However, when I spoke with a Safelink representative during my initial complaint, I was informed that my paid minutes would be used first each month, followed by my free minutes. If I don't use all of my free minutes by the end of the month, they are lost, and I'm at risk of needing to purchase additional minutes the following month. This practice seems unfair, especially for someone like me on a limited income of only Eight Hundred dollars per month. It may not violate federal regulations, but it certainly feels unethical for a service designed to assist those in need. I am unsure if I need to contact Safelink directly for clarification or if they will respond here. I've already spent over two hours trying to resolve issues with them deactivating my malfunctioning phone, sending me a new one I couldn't use because it was a smartphone, which is too complex for me to operate as a senior with limited technical understanding and early dementia. I just want to know if I have to exhaust my paid minutes before using free minutes and potentially losing them. This situation has been incredibly stressful and is impacting my health. I appreciate any help with this matter.

I had an original Safelink phone but experienced issues with it. I purchased a new smartphone through Safelink Wireless, which included an Alcatel phone and an AT&T SIM card. Unfortunately, I have been unable to make or receive calls while at home or in my local area due to poor AT&T coverage. I am seeking a replacement smartphone from Safelink free of charge as I already paid $50 for this one that is not functional for calls. I believe Safelink can resolve this matter.

I had an issue with my original Safelink phone, so I purchased a new Alcatel smartphone through Safelink Wireless. The phone came with an AT&T SIM card, but I have been unable to make or receive calls at home or anywhere nearby due to poor AT&T coverage in my area. I would appreciate it if Safelink could send me a replacement or refurbished smartphone that uses Verizon service instead. This way, I can use my plan and keep my current number without interruption. I am confident that Safelink will resolve this situation for me.

I recently tried to refill my minutes online but encountered payment processing issues. After multiple failed attempts, I contacted SafeLink, and they mentioned I needed to recertify by submitting a new application to receive minutes. Surprisingly, SafeLink charged me three times for the $15 unlimited plan that was initially declined online. I have already visited my bank, and they advised me to contact you before proceeding with the fraud department to rectify the charges. My name is Lynn Wood, and my SafeLink account number is [redacted]. During the phone call, I was informed my new account number is [redacted]5. It is crucial to address this matter promptly before further actions are taken. You can reach me at [redacted].

I have a Safelink phone with number [redacted] under Molina Healthcare and the Medicaid plan for over two years now. I recently discovered that I needed recertification for my account when inquiring about missing minutes this month; I was provided a new ID number, [redacted]. Despite encountering issues trying to complete the recertification online, the system indicated I didn't need it, but minutes were still not added. I attempted to reach customer service at 1-[redacted] for assistance but didn't receive a callback as requested. Moreover, my service end date has fluctuated, and I am experiencing a sudden stop in minutes without warning, affecting my ability to manage due to health reasons. I have screenshots of these issues, including recent messages, that I can provide if needed. I kindly ask for a solution via written communication or email as holding on the phone is challenging for me. Thank you, Sadruddin Rahimi.

I recently upgraded to an unlimited plan that includes internet, but I am experiencing issues with slow internet speed and constant buffering when trying to watch videos online, despite having a strong signal. The only reliable service I am receiving is for phone calls and text messages. I have even tried switching to a new phone, but the problem persists. I am disheartened by the lack of assistance or resolution from the company despite paying extra for internet access that is not meeting my expectations. I hope to receive help promptly to ensure a better experience next month, as I am considering not renewing my plan if the issues persist. Thank you.

I recently purchased an unlimited service plan that is supposed to cover everything, but I am experiencing issues when trying to watch videos online. Despite having full signal bars, the internet is slow and videos keep looping. While phone and text services work fine, the internet is sluggish and pages take a long time to load. I even tried switching to a new phone, but the problem persists. It's frustrating to pay extra for services that are not meeting expectations. I am disappointed by the lack of assistance or support from your company. It's been four hours and I have yet to receive a call back. I hope to resolve these issues before my next billing cycle to improve my overall experience.

I have a ZTE SafeLink phone and have been experiencing issues with sending texts, receiving error messages about insufficient funds, and seeing discrepancies in my call log. For instance, when my husband called me once, the log indicates he called me multiple times. I've tried restarting the phone, but the problem persists.

My Safelink Lifeline service got suspended, even though I use it regularly. I've tried contacting customer service six times in the last 48 hours, but no luck. I even confirmed my eligibility online and with local DHS. Now, I'm considering switching carriers due to this frustrating experience. It seems impossible to get through to Safelink for help with reactivation.

I am currently in an area with no network service except Verizon. SafeLink has sent me five different SIM cards, none of which work because I need a Verizon SIM card. I realized my phone, purchased for $[redacted] from SafeLink, does not work with Verizon. I asked SafeLink for a free government phone compatible with Verizon, but they said I have to buy it myself. Being 62 years old, living alone on a small fixed income, and disabled with no means of transportation to the nearest doctor or hospital 25-30 miles away, I'm frustrated. I tried signing up for a cheap phone from Verizon online, but it would have cost me $[redacted] per month for 2 years, which I can't afford. I had to cancel the order and am currently without a working phone, relying on Wi-Fi from a neighbor. I recently experienced a severe anxiety attack, but had no way to contact anyone for help due to the phone situation.

I have been a Safelink customer since June [redacted]. Recently, my account was canceled without any warning, leaving me without service for 4 days. Now that I have a job, I am looking to switch to a different provider and take advantage of a discount offered through my employer. My phone is originally from Verizon, and I purchased a Safelink SIM card to use their service. I am unsure if Safelink needs to release my phone for me to switch carriers. Due to my account being canceled, I am unable to contact their customer service. The lack of communication from Safelink has been disappointing. I seek guidance on ensuring my phone can be moved to a new carrier smoothly. Any assistance would be greatly appreciated.