GetHuman-ser_al's customer service issue with SafeLink from June 2018
Help with my SafeLink issue
The issue in GetHuman-ser_al's own words
Get to use my phone... ... Your Service Rep "Chito" ID Num: ******, kept me online and on the phone for over ** minutes to try to tell me to download and application form that is in your system since April **, **** and is digitally signed. So..., I could send it back to you so..., you can re-establish my service. I told him more than three (*) times that and he insisted in walking me thru the process step by step, when I already have done that "just trying to figure out" the logic used to build your web page...And archaic way of doing things. WHY do I have to wait over a week, to receive a blank form by mail postal service, so I can fill it out and mail it back to your office (another week) so I can possibly get my phone service back. Meanwhile I have no phone service and I am in bed for a back lesion and can get a hold of anybody if I need to or if something happens. Safelink must have the worst Customer Service and business practice that I have seen in a very long time. For all the people that needs and rely on their service...it's a shame...
They could not do anything until I get a form by post office mail (a week...) sign it and send it back to them (another week...) so may be I will get my phone service working again???
Speeding up the process: **. have a blank form that I can download, fill out, scan and send it back or upload via the Safelink web page.**. That your Customer Service Representative have a form that they can E-Mail to me, so I can...**. Re-using the digital copy of the original application "in your system" to speed up the process.*not living us without phone service for over three weeks...
Try e-mailing My Proof with my enrollment number over ten times, after they sent me and e-mail with the instructions - "To receive Lifeline benefit, you must present the documents listed below thus we may verify your eligibility"... that I followed to the letter...and I keep getting all kinds of errors: " Error Message: The enrollment number provided was not recognized"...message to "My Proof Safelink ******@***.com*...- couldn't be deliver...???? ifeline benefit is one step away SERIOUSLY!!!*Customer Service - Twice -*Web Page many times*Help System on the phone
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How GetHuman-ser_al fixed the problem
** days Temporary Fix with a price tag :(
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