Dear Sir - I am Anant Jit Singh - Iqama * ********** with you. I am a long time subscri...

GetHuman1653232's customer service issue with STC from November 2018

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The issue in GetHuman1653232's own words
I am requesting you to fix my problem, ... Dear Sir - I am Anant Jit Singh - Iqama * ********** with you. I am a long time subscriber of Post Paid *** which is SR. ****- per month under Mobile * **********. Today I visited Mursalat Sales Outlet and requested for a new device SAMSUNG NOTE * - *** GB under my *** plan (as per the offer on STC DEVICES Page). They provided me the device under *** Plan with contract of ** Months and asked me to pay SR. ****- Plus VAT and all in all I paid SR. ****- as down payment. *But to my surprise I received SMS that my Postpaid *** Plan is cancelled and Post Paid *** Plan is issued and the new device under this *** Plan. I NEVER ASKED FOR *** POSTPAID PLAN and I made down payment as per *** POSTPAID PLAN for SR. ****-. **I don't know it was due to human error or what, So please do the needful to rectify this and shift my Postpaid Plan from *** to ***. **Please change my Plan from *** to *** for which I requested and I made down payment for the device. **Please do the needful. Looking for your kind support.
No body is taking the responsibility for the issue which was done improperly by STC Staff
Shift Plan Contract from *** to *** with the Device
I am with STC Postpaid from more than ** Years.
I tried to work it out on Live Chat but no satisfactory reply.
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STC

Customer service issue
Reported by GetHuman1653232
Nov 29th, 2018 - 9 mons ago
I have an issue with STC too
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Seen by 3 customers so far
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Timeline
GetHuman1653232 started working on this issue
Nov 29th, 2018 3:37pm
GetHuman1653232 indicated the issue is not fixed yet.
Nov 29th, 2018 3:37pm