Hello. *My name is Alena Zangieva, I am Russian citizen, holding a UK residence permit...

GetHuman-alnzang's Refund Flight issue with Ryanair from June 2019

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The issue in GetHuman-alnzang's own words
Hello. *My name is Alena Zangieva, I am Russian citizen, holding a UK residence permit as a wife of a UK citizen - Artur Zangiev. *We already travelled together with my husband to Spain with RyanAIr from **.**.**** to **.**.****. In the previous time I successfully pass through the RyanAir visa check, Spain boarder control and spend a wonderful weekend in Spain.**Now the situation is the following: we bought the tickets to Faro - Portugal, the reservation number is R*ERKJ, to travel together with my husband.**I successfully passed the visa check at the departure area, we passed the control zone and was going to enter the plane as in the previous trip, but that time Ryanair officers didn’t let me through. *And I can’t really understand why, if in the previous time RyanAIr officers approved my visa state to travel to Schengen area as the wife of British Citizen, Spain border officers also approved my visa state to enter the Spain, but now RyanAIr officers decided that they know the immigration law better then boarder officers, and didn’t let me through, and as a result, me and my husband missed our flight which costs us *** pounds, lost money for prepaid accommodation - *** pounds, and for prepaid car rent - *** pounds, and all what we have is spoiled vacation. **So, I at least want to request a refund of *** pounds for our flight reservations for this trip, as we planned this trip on the basis of our previous experience with RyanAIr, that I am eligible to travel to the Schengen Area with my husband. *On the basis of this precedent we planned our vacation, and now I kindly request my money to be refunded.
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Ryanair

Refund Flight issue
Reported by GetHuman-alnzang
Jun 13th, 2019 - 4 mons ago
I have an issue with Ryanair too
Not resolved
Seen by 4 customers so far
Similar issue to 7853 others
0 customers following this
Timeline
GetHuman-alnzang started working on this issue
Jun 13th 7:59am
GetHuman-alnzang indicated the issue is not fixed yet.
Jun 16th 9:08am