Dear Ryanair,**I am sending this email as my partner and I had a flight with you on the...
GetHuman-makt's customer service issue with Ryanair from October 2018
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Dear Ryanair,**I am sending this email as my partner and I had a flight with you on the **th of October **, from Roma termini airport to Malaga airport, and where both anything but impressed with the service provided to us. *When we initially tried to check-in online two days before the flight I was unable to access my account intern being unable to check-in online, though we did try again to access it the following day as well as the day of the flight and the page again would not allow access beyond the log in page. After being unsuccessful so many times we decided to just go to the check in desk at the airport.*When we arrived at the check-in desk we explained our situation to the staff member at the desk, who was nothing but rude to us upon arrival, we where told that she could not check us in and that we would have to go to another desk on another level of the airport. When we made it to the other desk I again explained the situation to the customer service representative and was the informed that we would have to pay a *** euro fee to be able to check into our flight, because we had arrived at the desk *h**min before our flight. Without acknowledging the fact we had to travel through the airport to find the service desk from the “check-in” desk. After paying this amount (as we could not miss our flight) we where told to contact the company either by phone or email to have the amount refunded to us. When we made it to our gate and after a while began boarding, the organization for boarding the flight was non existent. We had payed the extra when booking the flight for priority boarding and where sent though to wait for the doors to be open to board the flight. When waiting in the area we where then packed in with all of the other non-priority passengers who then proceeded to jump the line and board the plane ahead of all of the priority boarding ticket holders. *When we finally made it to Malaga airport we when to collect out bags from baggage claims only to find that one of our suitcases (a brand new case, purchased for the trip) had been broken. When we went to the service desk to inform them of this their response was “well, you have another one” with no regards to the fact that our property had been placed in the care of the airlines staff and had been badly damaged in their care. *After our experience we later tried to contact the airline by phone, which again took a considerable amount of time as we had to go through multiple contact numbers to finally find one that had not been disconnected. When we got though to a customer service representative we where then told that they would be unable to help us and that we where to contact the airline through email instead, so after being redirected so often we are finally sending this email.
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Oct 28th, 2018 1:51am
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