Dear Public Relations Supervisor:**Here in Canada, we are seeing this recent mistake on...

GetHuman-tabyk's customer service issue with Ryanair from October 2018

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Dear Public Relations Supervisor:**Here in Canada, we are seeing this recent mistake on your part and wondering how Ryanair miss-handled a fairly straightforward dilemma. I am referring to the incident in which the man seated by the window was furious to see a black woman seated beside him. **It is clear to us that this Trump wanna-be only deserved to be removed from the flight for the peace and security of all others nearby, particularly the elderly lady and her daughter. How do you think others felt seeing this? Do you not think it affected many others on-flight, as well?* *Why did you staff allow him to rant and name call, and not remove him? Why was your staff enabling an out-of-control self-righteous racist lose his temper, resort to childish behavior, threaten bodily harm, and not escort him off? Is your staff not properly trained to handle such delicate situations? It appears not. **In that case, I highly recommend a. they get trained immediately, so that your name no longer gets sullied by such incompetence, and b. that charges be laid, and c. that you do right by the lady's family, including a public apology. **Your company seems to take its cue from the elderly lady, who remained as calm and non-retaliatory as one could be. YOUR staff should have taken charge. What will you do about it now to win back the trust of others? How will you make this right in the eyes of the public? How will Ryanair stand up to such offensive behaviour? **If Ryanair takes no action to make this right by the lady and her family, you will undoubtedly lose business. I, for one, am appalled by Ryanair, over this. **Good luck to you.***T. Koohi

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Ryanair

Customer service issue
Reported by GetHuman-tabyk
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4126 others
0 customers following this
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Timeline

GetHuman-tabyk started working on this issue
Oct 23rd, 2018 1:51am