Dear Sir *Madam, *Reference Number : FR*****Sadly I've to write this letter to you toda...

Dear Sir *Madam, *Reference Number : FR*****Sadly I've to write this letter to you today. I've put lot of thoughts in the letter and please do take it seriously and don't take it as a complaint . **If you check my reference number I had my flight from Belfast to London Stansted. *Tbh this is my first time I've spend quality time in Belfast ( I came to Belfast yesterday ) and I had a wonderful time here. I was very happy till something unexpected happened which put me under lot of stress and ruined my happiness and corrupted my beautiful moments in Belfast.**I downloaded your app from Appstore to do a online check-in yesterday. Now it gave me a warning saying that you have to print out the check-in details . I didn't have access to printer and so I thought I'll check-in directly. Ive used to fly using International aircraft providers a lot and used to do a online check-in before ** hours or check in with them directly. Never used this kinda of warning.So I thought I can print boarding pass directly.I'm trying to explain how my mind work here. *Now I came to airport to do a check-in. They asked me £** as a fine. I was shocked to know and the customer service lady Dona who was feeling really sorry and helpless said that she understands the situation and this happens quite a lot everyday . She was helpless because she can't override the system. I was very unhappy. I felt I was treated unfairly. I was kinda of forced and bullied to pay £** of my hard earned money and this moment took all the good memories in Belfast. *Now you know what is the problem is and you must have got lot of similar complaints like this and you are ready to reply this complaint like you dealt others . May be you have a template or set of t&c lines and words to tell this is how you work and sorry for the inconvenience. Well if you are reading carefully and seriously, you may be really thinking , I'm just going to ask a refund . Well I'm going something else because this is not about me , it's about how all the people who is in the same boat feel . I paid £** which means I encouraged you to continue this behaviour. *After reading the t&c it says there is a fine for not printing out in A* paper. *In reality what happened is you have allowed people who have check-in online and showed the mobile receipt without printout (I've checked it with fellow passenger who sat next to me).*Now what is the point of mentioning the print out warning message in the App and creating confusion. I also don't agree with printing the details in A* paper and you need provide online check-in pass to download online.**After reading the reviews online , you are really doing very poor in reviews. So I can come to a conclusion that you are don't care anymore about complaints or won't change the way you work and I know won't get a refund for sure . *So I going to tell you some truth here . This policy you are following and all the policies you are following by this person or team who have introduced this policy must be fired ASAP and review it because if this continues you will lose your job for sure and your colleagues will be same boat as well.*It's not fair to treat the customer like this . We live in a blessed country and there is a reason this nation is blessed because People do things fairly and follow good ethics. I'm proud to be part of wonderful country and I do care for you and your colleagues .I feel as a company you need revise a lot of thing and make many people to continue to be happy and have beautiful memories when leaving a place after having a great time . Will you do it please ? **With love and Care*Binny