Ryanair flight FR**** Edinburgh to Porto - **st July **** - Ref UQKIYY.**. Husband and...
GetHuman-caraedwa's customer service issue with Ryanair from August 2018
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The issue in GetHuman-caraedwa's own words
Ryanair flight FR**** Edinburgh to Porto - **st July **** - Ref UQKIYY.**. Husband and I traveling with * month old baby. Baby and I allocated seat **A via your online check in app.**. App seated husband apart so paid £** extra to move him to our row.**. Boarded flight & settled baby, began breast feeding for take off.**. About to start moving on the run way, steward told us that we were in unsuitable row in front of the middle exit. Passengers in front to move for us. Had to stop feeding baby who immediately started to scream.**. * adults & baby swapped places, in front of full plane of passengers delaying the flight. Had to calm baby & recommenced feeding.**Customer service on flight fine & the steward understood our difficulty. Service received through the online check-in unacceptable. Seat allocation should never have placed us where not permitted. Payed £** extra for my husband to be beside us. Embarrassment & upset caused to us in front of a full plane of passengers was unnecessary.
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