Dear Ryanair, I'd like to express my deep disagreement with you and your policies. We'v...

GetHuman-angelle's customer service issue with Ryanair from June 2018

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The issue in GetHuman-angelle's own words
Dear Ryanair, I'd like to express my deep disagreement with you and your policies. We've booked a flight -FR**** (T*T*ND) from Bremen to Stansted on the May **, **** which was cancelled. It was cancelled in the last possible moment with no explanation. We had to queue for more than * hours on the check in just to hear that your colleagues cannot help at all. We were not offered any apology apart from the cancellation email we received. Our flight was a late Sunday flight and we were not rebooked for the next possible flight in the morning as it was full. Instead of offering us flight with another airline, we got a flight after * days and were told that other airline is out of the table. Our outbound flight was delayed by hour and ** minutes and our rebooked flight on Tuesday afternoon (* days later) was delayed with more than * hours. That is completely unacceptable and we'd like to ask for a compensation. We have lost * days work and payment (one of them double as it was a bank holiday) because of your miss management. We had meetings at work about that which might lead to further problems just because of your cancellation. We haven't booked a hotel or taxi as we've got friends in Bremen and could stay with them but the disturbance cannot be paid. *Please let us know how can you compensate us accordingly or we will take this matter to the authorities.*Angel and Lina

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Customer service issue
Reported by GetHuman-angelle
Jun 10th, 2018 - 3 years ago
Seen by 15 customers so far
Similar issue to 605 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman-angelle started working on this issue
Jun 10th, 2018 12:38am
GetHuman-angelle indicated the issue is not fixed yet.
Jun 11th, 2018 6:27am
GetHuman-angelle indicated the issue is not fixed yet.
Jun 13th, 2018 6:28am

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