Dear Ryanair, I'd like to express my deep disagreement with you and your policies. We'v...

GetHuman-angelle's customer service issue with Ryanair from June 2018

11 views
 | 
605 similar
 | 
0 following
Help with my Ryanair issue
GetHuman-angelle's next move: call Ryanair.
The best way to get your problem resolved is to tap the button below to start calling Ryanair. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-angelle's own words
Dear Ryanair, I'd like to express my deep disagreement with you and your policies. We've booked a flight -FR**** (T*T*ND) from Bremen to Stansted on the May **, **** which was cancelled. It was cancelled in the last possible moment with no explanation. We had to queue for more than * hours on the check in just to hear that your colleagues cannot help at all. We were not offered any apology apart from the cancellation email we received. Our flight was a late Sunday flight and we were not rebooked for the next possible flight in the morning as it was full. Instead of offering us flight with another airline, we got a flight after * days and were told that other airline is out of the table. Our outbound flight was delayed by hour and ** minutes and our rebooked flight on Tuesday afternoon (* days later) was delayed with more than * hours. That is completely unacceptable and we'd like to ask for a compensation. We have lost * days work and payment (one of them double as it was a bank holiday) because of your miss management. We had meetings at work about that which might lead to further problems just because of your cancellation. We haven't booked a hotel or taxi as we've got friends in Bremen and could stay with them but the disturbance cannot be paid. *Please let us know how can you compensate us accordingly or we will take this matter to the authorities.*Angel and Lina
GetHuman-angelle did not yet indicate what Ryanair should do to make this right.
I have an issue with Ryanair too
How GetHuman-angelle fixed the problem
We are waiting for GetHuman-angelle to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ryanair's attention and get better help faster. Tap below to get started.
Having Ryanair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-angelle fixes it.
This email address isn't valid

Ryanair

Customer service issue
Reported by GetHuman-angelle
Jun 10th, 2018 - a yr ago
I have an issue with Ryanair too
Fixed
Seen by 11 customers so far
Similar issue to 605 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-angelle started working on this issue
Jun 10th, 2018 12:38am
GetHuman-angelle indicated the issue is not fixed yet.
Jun 11th, 2018 6:27am
GetHuman-angelle indicated the issue is not fixed yet.
Jun 13th, 2018 6:28am