I called Customer Service for a replacement card since my original card strip will not...

GetHuman5313600's Replacement Card issue with RushCard from September 2020

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Card Number, Email on Account, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman5313600's own words
I called Customer Service for a replacement card since my original card strip will not register in the ATM's. I received my replacement card with the same card number but different CVV* and expiration date. The new card will not activate, I chatted with several horrible customer service rept. who only told me to wait **, ** and ** hours for escalations to manually activate it. It has been * days and nothing has happened and my new replacement card is still pending activation and NO ONE can tell me anything but wait **, ** and ** hours. I have NO MONEY and rent and bills are DUE. We are in the middle of a Pandemic and RushCard has no Supervisors, Live Person, Escalations number or nothing to get this issue resolved. You can bet after this experience I will be cancelling this horrible as Pre-paid card. I really need my new replacement card activated ASAP! I don't want to hear any more apologies from this company.

GetHuman5313600 did not yet indicate what RushCard should do to make this right.

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RushCard

Replacement Card issue
Reported by GetHuman5313600
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3955 others
0 customers following this

Timeline

GetHuman5313600 started working on this issue
Sep 29th, 2020 6:31pm
GetHuman5313600 indicated the issue is not fixed yet.
Sep 29th, 2020 10:42pm
GetHuman5313600 indicated the issue is not fixed yet.
Sep 29th, 2020 10:43pm
GetHuman5313600 indicated the issue is not fixed yet.
Sep 29th, 2020 10:46pm