My item is heading to the wrong destination country! It was in the Langley depot on Sat...

GetHuman3363954's customer service issue with Royal Mail from August 2019

Help with my Royal Mail issue
The issue in GetHuman3363954's own words
My item is heading to the wrong destination country! It was in the Langley depot on Saturday and seems to be heading to Sydney Australia instead of Sydney Nova Scotia in Canada. These are urgent documents and extremely mportant may I add that the item was CORRECTLY addressed to begin with. It's final destination is the Canadian immigration office. Please help as I've no other way to contact anyone about this.*The reference number is: LB*********GB

GetHuman3363954 did not yet indicate what Royal Mail should do to make this right.

How GetHuman3363954 fixed the problem
To resolve my issue I went to the get human website and clicked on the link to speak with an advisor from royal mail..which I needed as it was the weekend. There was nothing I could do to stop my important documents going to the wrong country. It WILL however (so they've told me) reach its destination eventually. That is if someone realizes the postcode shows up Sydney Nova Scotia and NOT Sydney Australia. I've also been told it was Human error by someone who has put it on the wrong destination box.*Thank you Get human for your help!*Maria
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Royal Mail

Customer service issue
Reported by GetHuman3363954
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3363954 shared how to fix
Seen by 35 customers so far
Similar issue to 2401 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman3363954 started working on this issue
Aug 3rd, 2019 8:19pm
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 12:26am
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 10:44am
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 10:52am
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 10:52am
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 10:52am
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 10:53am
GetHuman3363954 confirmed the issue is fixed. Hooray!
Aug 4th, 2019 8:27pm
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 8:28pm
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 8:30pm
GetHuman3363954 indicated the issue is not fixed yet.
Aug 4th, 2019 8:30pm
GetHuman3363954 shared this issue with your circles on Google+
Aug 4th, 2019 8:32pm
GetHuman3363954 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 2:50pm

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