Booked a cruise on Black Friday to receive multiple promotions, including (according to...

GetHuman1718273's customer service issue with Royal Caribbean Cruise Lines from December 2018

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GetHuman Phone call #1 (5 mons ago)
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The issue in GetHuman1718273's own words
Booked a cruise on Black Friday to receive multiple promotions, including (according to RC's agent) **% off drink package for all * guests. Once I viewed my receipt, I did not see any evidence of the drink package so I called customer service. Once I spoke with a CSR, I was told I would need to pay full price for the drink package. When I asked to speak to a supervisor, the CSR laughed at me and refused to take my concerns seriously.
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Royal Caribbean Cruise Lines

Customer service issue
Reported by GetHuman1718273
Dec 8th, 2018 - 5 mons ago
I have an issue with Royal Caribbean Cruise Lines too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1718273 started working on this issue
Dec 8th, 2018 6:35pm