I purchased a “ Guess” backpack purse at Ross for Less Dec **, ****. Pre Covid-**. I d...

GetHuman4886326's Complaint issue with Ross Stores from May 2020

Help with my Ross Stores issue
The issue in GetHuman4886326's own words
Return it when it started having issues in March during the shut down ****. ... I purchased a “ Guess” backpack purse at Ross for Less Dec **, ****. Pre Covid-**. I did not realize Ross that Ross for Less(really more!) would not refund me or give me store credit when more than ** days. The zipper no longer worked in March **** and very disappointed and will not be shopping there anymore...*Update: May **, ****. I just gave up because an email to them said that their policy is that credit* refund not given after ** days regardless of the fact that they were closed March-May since my ** days expired Feb.** and my purse had issues with zipper in March and was not able to return until end of May ****.
Quality products like a brand name like “ Quess” purses be given longer warranty’s up to * months instead of ** days.
Giving me store credit fir the purchased merchandise with original receipt.
I’m a senior citizen who remembers when most stores stood behind the quality of their merchandise and is no longer the case.
I never talked to anyone but store manager, sent an email to service@RossDressforLess, and gethuman.com
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Ross Stores

A purse
Complaint issue
Reported by GetHuman4886326
May 29th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4886326 started working on this issue
May 29th, 2020 4:03pm
GetHuman4886326 indicated the issue is not fixed yet.
May 29th, 2020 9:43pm
GetHuman4886326 indicated the issue is not fixed yet.
May 29th, 2020 9:43pm
GetHuman4886326 indicated the issue is not fixed yet.
May 29th, 2020 9:44pm
GetHuman4886326 shared this issue with followers on Twitter
May 29th, 2020 9:46pm