I purchased dining set in Dec. **** along with leather reclining sofa which was scraped...
GetHuman5251275's Complaint issue with RoomsToGo.com from March 2021
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I purchased dining set in Dec. **** along with leather reclining sofa which was scraped from the bottom and then fixed by the service tech, had to come twice. * months into purchase I noticed the dining room chairs started to have yellow stains and again service tech was scheduled twice in * month period, but nothing could be done and I went to the showroom only to find that particular piece was discontinued and I ended up selecting another new whole dining set by paying $ *** extra ( remember there is *yr. warranty on the furniture ) for it was more expensive than the previous set! I also bought a new bedroom set. The dining set and the side drawer for the bedroom was held back and delivered almost after a month on the **th March. We just opened the dresser which has dents and missing stain, looks like put together by a child! Same dents are visible on the Dresser table and one of the drawer on the Queen size bed ( has drawers at bottom ) does not fit properly so the service tech is scheduled for **nd of March. I'm holding the phone to be answered for more than ** mints. so another service call will be scheduled for the drawer. Bottom line WHY CAN'T THEY TELL YOU ON THE PHONE THAT YOUR PURCHASE HAS BEEN DISCONTINUED, IT TOOK THEM ALMOST ONE WHOLE YR. TILL I WENT TO THE STORE PERSONALLY. IF ANYTHING GOES WRONG WITH THE RECENT PURCHASE I WONDER IF IT'LL BE DISCONTINUED AND I WILL HAVE TO BUY A NEW PIECE FOR HIGHER PRICE OR KEEP THE OLD ONE. *THE DELIVERY TIME FOR THE RECENT FURNITURE SCHEDULED ON **th MARCH WAS BETWEEN ** PM-* PM, BUT I WAS GIVEN A CALL AT **** AM THAT THEY'LL BE DELIVERING IN * MINUTES, HOW INCONVENIENT PEOPLE CAN'T CHANGE THEIR SCHEDULE AND LOSE THEIR JOB? QUALITY AND SERVICE HAS GONE DOWN.
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