HI, today (*-**-**I received the shock absorber I ordered (Sachs *******) Order...

GetHuman5869187's customer service issue with Rockauto from March 2021

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The issue in GetHuman5869187's own words
HI, today (*-**-**I received the shock absorber I ordered (Sachs *******) Order **********. Unfortunately the shock arrived incomplete. It is missing the top mount buffer, (the gold colored sphere at the top with a threaded mtg bolt or stud at the top of the sphere. I would return the shock but you are out of stock, - I wanted to buy two shocks, but you had just one in stock which undoubtedly means Sachs warehouse in the USA does not have it either) I bought these Mercedes shocks before so am certain they come with the top buffer, Please request from Sachs just the top mount buffer - they could drop ship direct. My ** Mercedes needs only * shock but if Sachs could locate another ******* I would certainly buy it. I do not want to return the shock you sent me, but please help me get the missing part, can not install without it. I understand Mercedes part number for this part is *** *** ** **. Don't know Sachs part number.*thank you for your help*W. Albert Niedzinski** *** *** ****

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Rockauto

Customer service issue
Reported by GetHuman5869187
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 7217 others
0 customers following this

Timeline

GetHuman5869187 started working on this issue
Mar 20th 9:53pm