I ordered a left front brake caliper for my **** Hyundai Sonata on Dec. **, ****. It ar...
GetHuman2600826's customer service issue with Rockauto from March 2019
6 views | 13107 similar | 0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman2600826 to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman2600826 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman2600826's own words
I ordered a left front brake caliper for my **** Hyundai Sonata on Dec. **, ****. It arrived in a timely manner and was installed on my car. Several days later, while on my way to work, I went to apply the brakes and found my pedal going to the floor. I almost was in an accident, but diverted one due to manually downshifting and using my emergency brake to stop. I eventually made it to work and was able to inspect the brakes. Brake fluid was found to be leaking from between the caliper piston and seal. The next day I was able to remove the faulty caliper and also found that all of the brake fluid had drained from my master cylinder reservoir. I thought, Oh Well, since I would have to bleed the front left side of the brakes, it would be just a little more trouble having to bleed them all. I put my old caliper back on and requested a return authorization to send back the new caliper for replacement. I had to pay return shipping, which I did not care for, but paid anyway. A few days later after shipping out the the caliper, I receive another in the mail. It is installed and all of the brakes are bled. For some reason, I could not get any resistance in the brake pedal. It felt like it was full of air in the system. I did some research online and found that anytime the master cyliner goes dry, the automobile should be taken to a dealership with a scan tool that can actuate the ABS pump motor before all of the air can be bled out of braking system. It was going to be costly so I found a scan tool online that I purchased for $***.** that would perform an ABS service bleed and save me some money. I had also purchased a manual vacuum pump ($**.**) to bleed the brakes since I did not always have help. I bled them with this again and finally got resistance in my brake pedal. I bleed the brakes until they feel ok to me and decide on a test drive. As I am driving, I perform several stops and get to noticing that my brake pedal is almost going to to the floor. I immediately go home and inspect the left front wheel area. I can see brake fluid all around the inside of wheel so I remove the wheel. I found that brake fluid is leaking from the same area as the previous one, between the caliper piston and piston seal. Now, I would prefer to get a refund for this part. I have my daughter with me a lot and if I get another caliper, what if this one goes bad and we have an accident? The caliper is a Cardone Reman Caliper. If nothing else, I would exchange it from another manufacturer. Sorry for the long story, but Thank You for listening! My order is No. *********
GetHuman2600826 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman2600826 fixed the problem
We are waiting for GetHuman2600826 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rockauto customer problems.