On or about Nov.** or** **** Shane Peck was suppose to fix my Mom's **** Buick Lacrosse...

GetHuman1680631's customer service issue with Rockauto from December 2018

3 views
 | 
8635 similar
 | 
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman1680631 to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1680631's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1680631's own words
On or about Nov.** or** **** Shane Peck was suppose to fix my Mom's **** Buick Lacrosse. He was initially called to check and fix the ABS & T*C System. He ended up finding spark plugs and the serpentine belt an oxygen sensor. He also said that he purchased wires. For what reason I have no idea, because he will not produce a receipt or actually tell us how much he really spent. I have a receipt for $*** and another receipt for labor $*** which should have been *** the only stay * hours. About the $*** I don't believe he spent that much without showing that's a receipt. All we need is to see all the parts he got. I think at ** years old my mother has that right since it was her credit card he used. If Mr. Peck swiped her card to get the parts. Why can't she see on paper was he purchased with it. A lady gave me a rough estimate did he spent $*** on parts and he charge my mother ***.** and then somehow changed it to *** dollars. Something is very fishy and it's not settling well with me nor my mother.
GetHuman1680631 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman1680631 fixed the problem
We are waiting for GetHuman1680631 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1680631 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman1680631
Dec 7th, 2018 - 5 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 3 customers so far
Similar issue to 8635 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Description of the part
Make and model of car
Year of car
Timeline
GetHuman1680631 started working on this issue
Dec 7th, 2018 6:43pm