On or about Nov.** or** **** Shane Peck was suppose to fix my Mom's **** Buick Lacrosse...

GetHuman1680631's customer service issue with Rockauto from December 2018

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The issue in GetHuman1680631's own words
On or about Nov.** or** **** Shane Peck was suppose to fix my Mom's **** Buick Lacrosse. He was initially called to check and fix the ABS & T*C System. He ended up finding spark plugs and the serpentine belt an oxygen sensor. He also said that he purchased wires. For what reason I have no idea, because he will not produce a receipt or actually tell us how much he really spent. I have a receipt for $*** and another receipt for labor $*** which should have been *** the only stay * hours. About the $*** I don't believe he spent that much without showing that's a receipt. All we need is to see all the parts he got. I think at ** years old my mother has that right since it was her credit card he used. If Mr. Peck swiped her card to get the parts. Why can't she see on paper was he purchased with it. A lady gave me a rough estimate did he spent $*** on parts and he charge my mother ***.** and then somehow changed it to *** dollars. Something is very fishy and it's not settling well with me nor my mother.
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Customer service issue
Reported by GetHuman1680631
Dec 7th, 2018 - 5 mons ago
I have an issue with Rockauto too
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Seen by 3 customers so far
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GetHuman1680631 started working on this issue
Dec 7th, 2018 6:43pm