I placed an order for several items on Order Number ********. I have since received th...

GetHuman-rlpaa's customer service issue with Rockauto from November 2018

2 views
 | 
7150 similar
 | 
0 following
Help with my Rockauto issue
Next: our robot will wait on hold for GetHuman-rlpaa to get a Rockauto rep on the line!
Always use the GetHuman Phone tocall Rockauto. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rlpaa's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rlpaa may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman-rlpaa's own words
I placed an order for several items on Order Number ********. I have since received the completed order on two shipments. However, the shipment on tracking * *************** was missing one part. Either you failed to pack or the shipper lost the Motorcraft (MOT RG***) Water Outlet Seal. The shipments are complete and the tracking number indicate delivery. Yet, your automated system doesn't seem to understand the order is final on the tracking and indicated that I need to wait until November *th in case the part might be later delivered. The order is final and no other shipments are pending --could you please ship the MOT RG*** part to me that I did not receive??? I should not have to wait until November *th - that is ridiculous.
GetHuman-rlpaa did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman-rlpaa fixed the problem
We are waiting for GetHuman-rlpaa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockauto email you?
This email address isn't valid
Follow this issue
See how GetHuman-rlpaa fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-rlpaa
Nov 2nd, 2018 - a mon ago
I have an issue with Rockauto too
Not resolved
Seen by 2 customers so far
Similar issue to 7150 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rlpaa started working on this issue
Nov 2nd 2:53am