I placed an order for several items on Order Number ********. I have since received th...

GetHuman-rlpaa's customer service issue with Rockauto from November 2018

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The issue in GetHuman-rlpaa's own words
I placed an order for several items on Order Number ********. I have since received the completed order on two shipments. However, the shipment on tracking * *************** was missing one part. Either you failed to pack or the shipper lost the Motorcraft (MOT RG***) Water Outlet Seal. The shipments are complete and the tracking number indicate delivery. Yet, your automated system doesn't seem to understand the order is final on the tracking and indicated that I need to wait until November *th in case the part might be later delivered. The order is final and no other shipments are pending --could you please ship the MOT RG*** part to me that I did not receive??? I should not have to wait until November *th - that is ridiculous.
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Customer service issue
Reported by GetHuman-rlpaa
Nov 2nd, 2018 - a mon ago
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Seen by 2 customers so far
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GetHuman-rlpaa started working on this issue
Nov 2nd 2:53am