Hi RockAuto**The instructions for the lens I purchased clearly states that the lens is...

GetHuman-trotman's customer service issue with Rockauto from June 2018

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The issue in GetHuman-trotman's own words
Hi RockAuto**The instructions for the lens I purchased clearly states that the lens is a “Right” pn MB*******. * *When you click on the info for what side of the car the lens goes to, it is clear that the MB******* goes on the right side of the car (given the orientation of the picture).* *However, the instructions are backwards. The lens that goes to the right side of the car (per your diagram above) is actually the MB******* (referred to as the Left side.)*I have ordered this lens (based on the instructions) twice and received the left side lens for my car.*Please note that the pictures are apparently taken from the inside-out which gives them the appearance of being their opposite (I hope that made sense).*This is the lens I need which is for the right side of the car according to the picture illustrated. * *However if you orient yourself looking at the car from in front of the car, it’s the left side.*I would like a shipper label to ship back the lens that I have just received and credit so I can *Order the MB******* please. I really appreciate your understanding and would suggest that either the informational picture be changed*Or the part number designation be changed. The order I would like credit on is order ********.**Thank You for your help.**A loyal customer.*George Davis

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Customer service issue
Reported by GetHuman-trotman
Jun 2nd, 2018 - 3 years ago
Seen by 15 customers so far
Similar issue to 198 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car


GetHuman-trotman started working on this issue
Jun 2nd, 2018 4:40pm
GetHuman-trotman confirmed the issue is fixed. Hooray!
Jun 3rd, 2018 10:00pm