Mistake in ordering, bad weather caused delay in repairs

GetHuman-imtooler's customer service issue with Rockauto from May 2018

Help with my Rockauto issue
The issue in GetHuman-imtooler's own words
In March I ordered brake pads(Order*********) for my van (Power stop * PWR **-***).When I looked it up I did not see in the description that they were for Dual rear wheels but I needed pads for single rear wheels (PWR **-***) and since it was cold weather I haven't gotten to change them till just now when I noticed they were the wrong ones. I know they are way past the return date but I was wondering if you would make an exception and accept these back in exchange for the right ones since they are still in their original package sealed and unopened. I purchased * sets and would like to replace them both.
There were so many options that it was difficult to sort out all the details.
Just hope to make an even exchange for the right parts.
I've been buying from rockauto for several years.
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Rockauto

Powerstop pads
Customer service issue
Reported by GetHuman-imtooler
May 26th, 2018 - 6 mons ago
I have an issue with Rockauto too
Fixed
Seen by 9 customers so far
Similar issue to 671 others
0 customers following this
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Timeline
GetHuman-imtooler started working on this issue
May 26th 3:31pm
GetHuman-imtooler indicated the issue is not fixed yet.
May 27th 12:17am
GetHuman-imtooler indicated the issue is not fixed yet.
May 27th 12:27am
GetHuman-imtooler indicated the issue is not fixed yet.
May 30th 8:42am
GetHuman-imtooler indicated the issue is not fixed yet.
May 30th 10:22am
GetHuman-imtooler indicated the issue is not fixed yet.
Jun 1st 12:10pm
GetHuman-imtooler indicated the issue is not fixed yet.
Jun 3rd 11:24am
GetHuman-imtooler indicated the issue is not fixed yet.
Jun 3rd 11:36am